Jeni Pham

I love helping people and animals. I'm that person that WILL come home with a stray cat or dog in need. I thrive in environments that challenge me while allowing me to do something I'm passionate about.

Service Excellence Coordinator / Trainer - Mouser Electronics

(2018-01 - 2022-12)

• Respond to customer feedback including questions, concerns, compliments, and escalations via email or phone.
• Create, maintain, and deliver training presentations to new hires in CS.
• Coach customer service representatives on a regular basis to ensure consistency of excellent customer service, and provide feedback on any areas of opportunity.

Customer Service Representative - Mouser Electronics

(2016-01 - 2018-12)

• Provide excellent customer service both over the phone and via email.
• Assist customers with placing orders and quotes, return and replacement requests, along with general questions and concerns.