Store Manager - 7 ELEVEN CONVIENCE STORE AND EXXON MOBILE GAS STATION - MANASSAS, VIRGINIA
(2018-06)
Full time position as the store Manager.
- Providing exceptional customer service and management skills at all times.
- Maintaining and using up to date POS system with 2018 MS software on a daily basis.
- Proficient in using 7 Eleven software to do daily ordering for store groceries and all other merchandise including: Fresh foods, Fresh Bakery, Frozen foods, Dry Groceries, Cleaning Supplies, Beer and wine, Coca Cola, Pepsi Cola, Canada Dry, Red Bull.
- Receiving all orders and merchandise utilizing 7 Eleven HHT (Hand held Technology) scanner. Confirming short or out of stock items.
- Responsible for all monies in three cash register draws.
- Closing three shifts and counting all money in all registers.
- Sales of Virginia state Lottery.
- Operating Virginia state Lottery POS.
- Sales of Exxon Mobile diesel and fuel.
- Expert in using Exxon Mobile passport POS system.
- Responsible for updating fuel and diesel prices.
- Promoting 7 Eleven mobile application and new items in the store.
- Responsible for changing store pricing and promotions.
- Responsible for store schematic updates and changes.
- Familiar with 7 clean, executing all requirements by 7 Eleven.
- Following 7 Eleven rules and regulations, keeping up to mark with all requirements required by law by 7 Eleven working with the field consultant provided by the 7 Eleven corporation.
- Preparing the store and all promotions for weekly inspections by the 7 Eleven field consultants.
- Assisting the franchisee to do paperwork, update lottery books, counting the safe and securely preparing and dropping off cash deposits in the bank.
- In charge of requesting replacements and repairs for all of the stores equipments indoor and outdoor.
- Supplying the store with change from the bank, to the secure main office, to all three store registers.
- Responsible for holding the key to the secure franchisee main office.
- Responsible for keeping the store inside and out clean and sanitary. Involving dusting, wiping, sweeping, moping, cleaning windows and doors of all kind.
- Solemnly responsible for the cleaning and maintenance of all 7 eleven equipment including but not limited to: upgraded coffee machines, upgraded fresh grounded espresso machines, upgraded fresh grounded whole bean coffee machines, new micro matic machine, hot food cases, warm chili and cheese machine, cold condiment station, new bake-in store (BIS) oven and turbo chef oven.
- Following all precautions and up to date signage required by law for proper cleaning and sanitizing due to Covid-19.
- Making fresh coffee and keeping the store fully stocked at all times.
- Front facing and organizing the store.
- Responsible for shelf sequencing in entire store.
- Responsible for cycle counting entire store.
- Overseeing stores audits for merchandise on a quarterly basis.
- Overseeing Exxon Mobile inspections and fuel compliances on a monthly basis.
- Supervising all proper code dates on cold food, dairy, packaged bakery, bulk milk and creamers, chili and cheese station, cold condiment station, fresh bake in store items, hot food in hot food cases and fast foods.
- Preparing food for fresh food on roller grill and hot food cases.
- Attended training alongside the franchisee for WIN coffee upgrades and bake-in store upgrades.
- Utilizing knowledge of MSDS and following FDA standards.
- Certified in gas compliance with course completion certificate.
Customer Service Sales and Data Entry - CENTRAL AIR CONDITIONING INC. - FT. LAUDERDALE, FLORIDA
(2015-06 - 2018-03)
Full time position in customer service sales and data entry.
- Answering high volume calls and scheduling appointments.
- Answering customer's questions utilizing strong customer service skills and knowledge of full service home warranties including: HVAC, Central A/C and heating, Major appliances, Hot water heaters/Tank less water heaters, Plumbing, Electrical.
- Properly directed inbound calls in phone queues to improve call flow.
- Trained staff on how to improve customer interactions.
- Built customer loyalty by placing follow-up calls for customers who reported product issues.
- Addressed customer service inquiries in a timely and accurate fashion while showing compassion and understanding.
Customer Service Representative - AT&T CALL CENTER - TAMARAC, FLORIDA
(2011-12 - 2015-04)
- Demonstrated mastery of customer service call script within specified time frames.
- Processing accounts in the billing department.
- Data entry.
- Customer service and sales.
- Inbound calls for the South East region.
- High volume inbound call center.
- Provided accurate and appropriate information in response to customer inquiries.
Customer Service Representative - AGES COMMUNICATIONS/BMG MUSIC/VERIZON CALL CENTER - MARGATE, FLORIDA
(2009-04 - 2011-11)
- Addressed customer service inquiries in a timely and accurate fashion.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Troubleshooting problems over the phone.
- Sales and support.
- Providing the best customer service to my ability and knowledge utilizing persuasion.
Receptionist - UPTOWN DESIGN HAIR SALON - BOYNTON BEACH, FLORIDA
(2006-03 - 2009-02)
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
- Selling product Interacting with clients providing the best service.
- Booking appointments, some marketing sales work.
- Assisting professional hair stylist in shampooing, cleaning stations and providing clean linens.
