Jenifer Aviles

Skilled customer service professional with almost 10 years experience of successful client services and leadership experience. Known for prioritizing customer comfort while ensuring smooth office operations. Proven ability to multitask in fast paced environments while maintaining strong organization and meticulous attention to detail.

Part-Time Senior Caregiver at Home Instead (2024-11 – Present)

Provide hands-on physical care along with light housekeeping duties. Offer companionship and emotional support as well as provide social interaction.

• Provide hands-on physical care along with light housekeeping duties.
• Offer companionship and emotional support as well as provide social interaction.
• Assist with scheduling any meetings and doctors appointments for the patient.
• Communicate regularly with family to discuss care updates, concerns and progress.
• Input all data regarding care into the charting system.

Patient Appointment Service Specialist at Mayo Clinic (2022-04 – 2025-06)

Verified patient demographic information, assisted with administrative tasks, and resolved complex scheduling conflicts in Pediatric Cardiology.

• Verified patient demographic information for accuracy in the electronic health record system.
• Assisted with administrative tasks such as filing, faxing and data entry.
• Resolved complex scheduling conflicts between multiple providers and specialties.
• Provided excellent customer service to patients and parents in Pediatric Cardiology.
• Utilized knowledge of medical terminology to accurately book appointments and process referrals.
• Created and revised training manual.

Assistant Manager of Housekeeping at Ironwood Springs (2015-06 – 2020)

Supervised and trained housekeeping staff, performed inspections of 65 rooms, and resolved customer complaints.

• Supervised and trained housekeeping, staff, and providing quality service to guests.
• Performed regular inspections of 65 rooms to ensure high standards were met.
• Maintained records of room status, occupancy rates, and special requests.
• Resolved customer complaints in a timely manner while maintaining positive relationships with guests.

High School Diploma – Century High School (2021)