Jenn Shelman

Detail-oriented administrative professional with over 12 years of experience in back-office operations, document processing, and records management. Highly skilled at organizing department workflows, writing clear standard operating procedures (SOPs), and ensuring accurate data entry. Proven ability to independently manage complex paperwork, coordinate insurance settlements, and exercise autonomous decision-making in high-stakes environments.

Administrative Operations Coordinator - Deals on Wheels - Missoula, MT

(2017-10 - 2026-06)

• Department Operations: Established the Claims Department to centralize and organize administrative workflows for all internal/external insurance, warranty repairs, and repair financing programs.
• Procedure Documentation: Authored and implemented comprehensive Standard Operating Procedures (SOPs) for the Claims department and drafted foundational policies for cross-departmental use.
• Contract Auditing & Compliance: Meticulously reviewed complex sales contracts for compliance and conducted in-depth database research to resolve account discrepancies and maintain accurate asset records.
• Claims Management: Processed internal Collateral Protection Insurance (CPI) and third-party insurance paperwork, reviewing vehicle repair histories to determine total loss status.
• Title & Lien Administration: Coordinated written correspondence and necessary documentation with external insurance providers to manage title transfers and ensure accurate lienholder payments were secured.
• Financial Assessment: Managed the internal repair financing program, analyzing customer account standing and repair costs to independently approve or deny financing requests.
• Warranty Processing: Evaluated warranty repair claims against strict company guidelines to approve or deny coverage based on documented vehicle history.

Owner & E-commerce Administrator - MT Jenni Designs - Missoula, MT

(2026-01)

• Digital Storefront Management: Independently launched and manage an e-commerce storefront on the Tedooo platform, handling all backend data entry, product listings, and digital file management.
• Document Formatting & Design: Draft, format, and digitize original crochet patterns into structured, professional documents for retail distribution.
• Inventory & Asset Tracking: Maintain meticulous records of material costs and physical inventory for handcrafted products, including custom blankets and amigurumi.

Customer Service & Inventory Specialist - Missoula Textiles - Missoula, MT

(2014-10 - 2017-10)

• Delivered professional customer service, managed cash handling, and executed store opening and closing procedures.
• Managed inventory by invoicing clothing, pulling customer orders, and organizing stock efficiently.
• Provided cross-functional support wherever needed in the back of the store to ensure smooth daily operations.

High School Diploma - Hellgate High School