Jenna Buckner

Detail-oriented healthcare and administrative professional with 5+ years of work experience, including patient access and front-desk operations. Experienced in patient registration, appointment scheduling, demographic and financial information collection, electronic health records, data entry, and customer service. Skilled at maintaining professionalism in fast-paced environments, handling challenging situations, and protecting the accuracy and confidentiality of patient information.

Patient Representative at Franciscan Physician Network (2025-01 – Present)

• Provide professional, compassionate customer service to patients and families in a busy healthcare environment.
• Assist with patient access and front-desk functions while maintaining accurate patient information and records.
• Collect and verify demographic, insurance, and other required patient information with attention to accuracy.
• Use electronic health record and other computer systems to enter, update, and retrieve patient information.
• Answer patient questions, communicate information clearly, and help resolve concerns in a professional manner.
• Maintain confidentiality and follow organizational procedures when handling patient information and administrative tasks.

Patient Access Specialist at Riverview Health (2023-01 – 2025-12)

• Demonstrated high-level customer service and communication skills while managing patient access services in a busy healthcare environment.
• Utilized advanced computer skills to navigate multiple electronic health record systems with accuracy and efficiency.
• Registered patients by obtaining necessary and accurate financial and demographic information.
• Maintained a professional demeanor when dealing with challenging situations or difficult customers.
• Assisted with administrative tasks including filing, scanning, and faxing documents.
• Maintained current patient records for billing purposes and provided excellent customer service to patients and their families.

Receptionist at HMC (2022-07 – 2022-11)

• Greeted visitors warmly and ensured they had a positive experience.
• Handled cash and credit card payments accurately.
• Answered phones professionally, responded to caller questions, and transferred calls to appropriate extensions.
• Maintained accurate records of incoming calls, messages, and visitors.

Manager at Taco Bell (2018-08 – 2022-03)

• Provided superior customer service and responded to inquiries in an efficient and friendly manner.
• Managed store sales team, supported inventory and administrative duties, and helped achieve sales targets.
• Handled guest complaints professionally and promoted positive customer interactions.
• Trained team members in cleanliness, sanitation, and organizational standards.
• Prepared reports, maintained files, processed purchase orders, and supported loss-prevention efforts.

Receptionist at Ed Martin Toyota (2021-05 – 2021-12)

• Answered incoming calls, greeted callers, provided information, transferred calls, and took messages.
• Performed clerical duties including typing, proofreading, accepting orders, scheduling appointments, and sorting mail.
• Maintained professional communication while assisting clients and visitors.

High School Diploma – Lapel High School (2020-05)

Paralegal Certification – Ivy Tech Community College (2025-08)