Jennia Charles

Customer-focused and reliable professional with a strong background in call center support, retail, and live event services. Known for maintaining a calm, solution-oriented approach in fast-paced environments while delivering high-quality customer experiences. Skilled in communication, problem-solving, and building positive relationships with customers and team members.

Guest Services Associate (Temporary) - Cirque du Soleil

(2026-02 - 2026-04)

• Delivered high-quality customer service to large volumes of guests during live performances
• Assisted with seating, directions, and guest inquiries in a fast-paced environment
• Handled guest concerns professionally, ensuring positive resolutions
• Maintained safety, organization, and crowd control standards
• Collaborated with team members to ensure smooth event operations

Call Center Representative - GMS Connect

(2025-08 - 2026-01)

• Managed high call volumes while maintaining professionalism and efficiency
• Resolved customer concerns and provided accurate information
• Documented interactions using CRM systems
• Educated customers on services, improving satisfaction and retention
• Worked with team members to improve service processes

Sales Associate - Carter's Inc

(2024-12 - 2025-08)

• Assisted customers with product selection and inquiries
• Maintained organized and visually appealing merchandise displays
• Processed transactions accurately using POS systems
• Delivered friendly, attentive customer service to increase sales

Cashier - KFC

(2022-05 - 2023-10)

• Processed transactions quickly and accurately
• Assisted customers with orders and promotions
• Maintained cleanliness and organization of front area
• Provided consistent and friendly customer service

Hostess - IHOP

(2021-11 - 2022-04)

• Greeted and seated guests while managing waitlists
• Provided friendly first impressions and customer service
• Coordinated table flow with servers for efficient seating
• Handled guest questions and ensured a positive dining experience

Diploma - Plantation High School (2024-06)