System Administrator, SAP Concur Travel & Expense - Insight Global, Client: Sony Music Entertainment Inc. - Remote
(2020-03 - 2026-03)
Served as primary operational lead and executive point of contact for SAP Concur Travel & Expense, supporting global users across LATAM, US, and Canada within a Fortune 500 environment. Partnered with senior leadership and IT executives to manage system initiatives, enhancements, and enterprise integrations, ensuring alignment with business priorities and regulatory requirements.
- Led stakeholder communications and change management for system transitions and production releases, ensuring continuity, adoption, and minimal disruption to executive and end-user workflows.
- Managed escalations and vendor relationships with SAP Concur Advanced Care, integration partners, and internal IT, including complex issues related to SAP S/4HANA
- Oversaw daily operational support including user administration, AMEX Corporate Card assignments, purchase order management, process reporting, and global travel management.
- Tracked project risks, issues, dependencies, and action items using Jira, Microsoft Teams, and structured reporting tools; delivered executive-level status updates to leadership.
- Led User Acceptance Testing (UAT), solution validation, production readiness reviews, and post-deployment stabilization, including end-user training and adoption support.
- Partnered with executives and analytics teams on reporting needs, including SAP Concur Intelligence and data feeds into enterprise reporting platforms.
- Developed and maintained executive-facing documentation, training materials, and operational playbooks.
- Provided intranet administration and web content management for employee-facing resources.
Human Resources Administrative Coordinator - OTG Management, Newark Liberty International Airport - Newark, NJ
(2018-06 - 2019-11)
Premier airport hospitality and food & beverage operator across major U.S. airports.
- Provided executive support to the HR Regional Director, contributing to leadership meetings, workforce initiatives, and confidential personnel matters.
- Coordinated full employee lifecycle activities — onboarding, badging, payroll, compliance — with hiring managers, security, and operations leadership.
- Managed sensitive HR records, I-9 documentation, and airport badge access, ensuring strict regulatory compliance and data integrity.
- Facilitated weekly new-hire orientation programs, coordinating system access, materials, and equipment readiness.
- Maintained organizational charts, employee directories, and internal communications; supported HR process improvements and offboarding activities.
Executive Assistant - Columbia University, Naomi Berrie Diabetes Center - New York, NY
(2009-09 - 2018-05)
- Supported senior program leadership and operational initiatives within a highly regulated academic medical and research environment.
- Coordinated cross-functional stakeholders, faculty leadership, and external partners across complex, multi-stakeholder initiatives.
- Managed executive travel, expense processing, reimbursements, and procurement through SAP-based systems, ensuring institutional and grant compliance.
- Maintained confidential documentation, regulatory records, and operational reporting to meet institutional and federal compliance requirements.
- Supported planning, scheduling, and task tracking across multiple concurrent leadership initiatives.
Production Coordinator - Polo Ralph Lauren - New York, NY
(2007-09 - 2009-09)
- Coordinated project timelines, deliverables, and workflow execution across internal teams and external production partners.
- Maintained project documentation, schedules, and status reports to support on-time delivery of seasonal collections.
- Communicated with stakeholders to track progress, identify risks, and support issue resolution.
