Jennie Mcmills

Dedicated and highly skilled Human Services professional with over seven years of experience in program eligibility determination, staff training, and regulatory compliance. Proven track record of navigating complex state and federal regulations to deliver high-quality public assistance and community services. Recognized as a CalSAWS Subject Matter Expert with a strong background in data analysis, policy development, and cross-functional staff coaching.

Committed to leveraging comprehensive case management expertise and exceptional customer service to support community well-being and operational excellence.

Eligibility Specialist I/II/III at Tehama County Department of Social Services (2019-04 – Present)

• Conduct detailed client interviews and verify critical information to determine eligibility for Medicaid, Medi-Cal, and CalFresh in compliance with federal and state mandates.
• Deliver high-quality, empathetic customer service both in person and remotely to resolve benefit discrepancies and connect clients with external community resources.
• Utilize advanced computer systems and CalSAWS to meticulously document customer interactions, gather data, and maintain precise case records.
• Serve as a county-level Subject Matter Expert (SME) for CalSAWS, troubleshooting complex cases and guiding system utilization.
• Lead case reviews and provide targeted training and mentorship to enhance staff knowledge, skills, and performance.
• Review and develop internal policies and procedures to guarantee ongoing regulatory compliance.

Quality Technician-Training Instructor at Bethesda Lutheran Communities (2013-12 – 2018-08)

• Developed, coordinated, and facilitated comprehensive orientation and continuing education programs, tracking progress for staff and volunteers.
• Provided technical training and direct assistance on specialized internal computer systems.
• Gathered and analyzed operational data to identify trends, reporting on key opportunities for systemic and process improvements.
• Assisted in authoring and updating policies and procedures to ensure total alignment with state and regional regulations.
• Coordinated volunteer onboarding, monitored continued education, and provided motivational coaching to help teams achieve realistic, high-quality outcomes.