Jennie Medley

Monitoring and scoring calls for multiple agents to ensure quality and consistency across the board.

Quality Assurance Specialist at Tyme Global (2026-05 – Present)

Monitoring and scoring calls for multiple agents to ensure quality and consistency across the board.

Team Lead at Tyme Global (2024-12 – 2026-05)

Acting supervisor for small PBX hospitality group, payment processing for guests, management of reservations email, creating reports, up training and coaching of small group, creating special booking links in Opera/SynXis, sending folios in Opera, call transcription, gathering booking data for multiple properties, call center coverage as needed.

Special Project Officer at Tyme Global (2023-12 – 2024-12)

Processing guest payments, dressing reservations in Opera, gathering booking data across multiple properties, processing folios in Opera, creating special booking links in Opera/SynXis, call grading, creating reports.

Team Lead at Tyme Global (2023-02 – 2023-12)

Taking overflow calls, assisting with voicemail management, reporting.

Call Center Representative at Tyme Global (2021-12 – 2023-02)

Predominantly inbound call center creating hotel reservations and providing general over the phone hospitality services.

Call Center Supervisor at Tyme Global (2021-10 – 2021-12)

Overseeing call center console, manual attendance marking, training and coaching of agents, minor technical assistance.

Call Center Representative at Tyme Global (2021-09 – 2021-10)

Outbound only, guiding senior citizens in updating their Medicare policies.

Loan Officer at Charles Johnson Finance (2017-07 – 2021-07)

Verifying credit reports, income analysis, and data entry of clientele personal information. Solicitation and collection calls. Processing financial transactions. General clerical work.

Cashier, Grocery Associter, Sporting Goods Associate, Layaway Associate at Walmart (2014-08 – 2017-07)

– blinn college (2015 – 2016)