Jennifer Alvarez

To obtain a challenging position at a growth-oriented organization, which will allow me to both further utilize my skills and acquire new abilities. Experienced in both retail and food service industries allowing for a variety of skills in obtaining the up most in customer service. Dependable and dedicated employee with excellent leadership and interpersonal abilities; equally effective independently and in teams and willing to continue to lean and train on the job.

Experienced in point-of-sale transactions handling all forms of monetary transactions: cash, credit, check, money orders and wire transfers per company policies and guidelines. Able to handle multiply phone calls at a time. Bilingual.

Housekeeper at Genesis cleaning services

(2015-02-present)

Role involves routine cleaning tasks, managing linens restocking supplies, dust surface vacuum carpet sweep and mop hard floors and clean bathrooms

Make bed change sheets

Empty trash and dispose of garbage properly

Ability to finish assigned room or tasks within specific shift

Business Development Center at Tom Peacock Nissan (2014-08 – 2014-10)

• Made daily calls to potential customers using excellent verbal communication skills building a customer base through telemarketing.
• Monitored and processed internet sales leads ensuring the company took advantage of the online car purchasing consumer.
• Assisted the company in attaining high customer service ratings through the use of excellent communication skills, problem resolution and politeness.

Daycare Teacher at Kicks and Giggles Daycare (2013-09 – 2014-08)

• Took care of 7-13 2 years old kids organized daily worksheets have an activities for the week special programs for holiday have commication with parents.

Receptionist at IKP Family Medicine (2010-07 – 2011-06)

• Answer many patient calls using excellent verbal communication skills
• Set up appointment for four different doctors and a specialists
• Check in and check out patients
• Handled the processing of money for co-payments
• verified insurance, made copies and paperwork for doctors, faxed copies to other doctors' offices
• translated for Spanish speaking patients to doctors and/ or prescription line

Telemarketer at Roof Guys (2008-04 – 2008-06)

• Delivered sales talks to persuade potential clients to schedule appointments with company representatives regarding products and services offered.
• Able to meet and exceed a call volume of over 100 calls per four hour period.
• Maintained a high standard of customer service using excellent verbal communication skills.
• Followed company polices and guidelines regarding telephone contact with potential clients

Cashier at Barri (2003-09 – 2004-10)

• Conducted excellent customer service through individual and team performance, and followed through on all requests from customers and coworkers.
• Greeted customers in a way to make them feel comfortable and willing to return.
• Handled the processing of money orders for sale and coordinated and processed wired funds.
• Maintained accurate written records of transactions.
• Ensured customers understood money exchange rates from country to country.

Business Development Center at Team Ford (2003-04 – 2003-09)

• Made daily calls to potential customers using excellent verbal communication skills building a customer base through telemarketing.
• Monitored and processed internet sales leads ensuring the company took advantage of the online car purchasing consumer.
• Assisted the company in attaining high customer service ratings through the use of excellent communication skills, problem resolution and politeness.