Jennifer Arzola

Dedicated and results-oriented Retail Store Manager with more than 13 years of leadership experience overseeing daily operations, financial accountability, customer service, and team development. Proven ability to manage confidential information, maintain accurate records, supervise diverse teams, and deliver exceptional service in a fast-paced environment. Associate of Arts graduate in Psychology and Sociology seeking to apply strong administrative, organizational, and customer service skills as a Financial Aid Technician.

Retail Store Manager - Goodwill Industries of South Central California - Taft, CA

(2012-07)

• Lead, coach, and mentor a workforce of 25 employees, including participants in Taft College's Transition to Independent Living (TIL) Program.
• Create schedules, delegate responsibilities, and monitor employee performance.
• Manage daily cash handling, bank deposits, audits, expense reporting, and financial reconciliation.
• Prepare reports, maintain accurate records, and ensure confidentiality of employee and company information.
• Maintain compliance with company policies, safety standards, and operational procedures.
• Achieved 6.7% year-over-year sales growth and exceeded budget expectations during every evaluation period.
• Set an all-time monthly sales record of $150,407 in March 2025.
• Ranked among the Top 5 stores during multiple annual company evaluations.
• Increased profitability through strategic staffing and operational improvements.
• Utilize Microsoft Office, Google Workspace, Salesforce, and POS systems to support daily operations and reporting.

Associate in arts - Psychology - Taft College (2017-05)

Associate in arts - Sociology - Taft College (2017-05)

Diploma - Whittier High School (1997-06)