Jennifer Baker

Authorized to work in the US for any employer

Patient Care Coordinator - Sher Allergy - Largo, FL

(2020-08)

Patient Care Coordinator Front Desk

• Check In/Checkout patients
• Check insurance
• Make appointments
• Collect copays/past due balance
• Computer systems used- Phreesia, Centricity, E Clinical
• Verify Insurance through Availity/United Website/Humana Military

Patient Care Coordinator - Physicians Immediate Care

(2020-12 - 2021-08)

• Check in/out 50 to 80 patients a day
• Handle Front Desk solely answering all phone calls
• Update, Check Validity on Insurance and Medicaid
• Collect any co-pays and past due balances
• Experiment, Velocidox, Clockwise, Qgenda, and PVM computer software used
• Scan in all documents into patients charts
• Fax any all records needed documents to doctors or hospitals
• Workman's Comp Patients, EPS-drug screens, pre-employment, INS(immigration) immunizations and physicals, work and school physicals as well as common colds. X-rays and Stitches.
• Dispense in house medications

Accounts Receivable Clerk - Climate Design - Clearwater, FL

(2018-08 - 2020-09)

Accts Receivable

• Daily invoice mailing to customers
• Daily banking information and distributing
• Posting Payments/Running Credit Card Transactions
• Taking accounts receivable questions
• Updating Job Costing/Sales To Date Worksheet Daily
• Backup For Receptionist
• Month end A/R processes
• Work the aging and follow up on balances
• Handling account receivables calls
• Managing credit and refund requests
• MS Office /Excel
• Excellent oral and written communication
• Able to work in a fast-paced environment

CSR - Sea World Employment Center - Orlando, FL

(2015-04 - 2018-07)

Customer Service

• Inbound Calling for all Sea Parks FL, CA, VA, PA, TX
• Sales, tech calls, customer relation calls and escalations

Loan Officer - INSTALOAN - Orlando, FL

(2014-10 - 2015-02)

Process Title Loans, Signature Loans and Personal Loans

• Collections Calls, Field Visits, and scanning files
• One on one contact with customers

Selling Specialist - Dillard's, Inc. - Orlando, FL

(2012-09 - 2014-11)

Mens Department Sales With Daily Sales goals

• Highest Sales Rep for 2013/$494,000 in one year
• Answer phones/Returns/ Exchanges
• Mentor and Train new employees
• Responsible for merchandise setup, display, Mahican Changes
• Promoted w/in 7 months to Selling Specialist, in charge of Mens Daniel Cremieux for my sales/hard work and dedication
• Train/Mentor other employees

Front Desk Receptionist - Wyndham Vacation Ownership - Orlando, FL

(2012-03 - 2012-09)

Guest Services/Front Desk Position

• Check in /Check out guests
• Handle incoming phone calls/reservations/trained on Opera
• Handles multiple complaints from guests

Financial Processor - Kelly Services - Lincoln Financial

(2011-08 - 2012-03)

Temp Position

Front Desk Receptionist - Ruoff Home Mortgage - Fort Wayne, IN

(2009-08 - 2011-05)

• Put together loan packets
• Answer multi line phone lines
• Data Entry-Bills, Checks
• Send out mailers, fed ex packages, overnight packages, hand out regular mail
• Order Supplies for all the 4 offices-paper, pens, highlighters, cleaning supplies, folders, etc.
• Familiar with Microsoft Word and Excel

Dispatcher - EMG Alarm Monitoring Company

(2007-01 - 2008-08)

• Dispatch, monitor burglary, fire, panic alarms throughout US
• Handle multi line phone from alarm dealers and their customers, provide some technical support to them
• Data Entry-computer

Team Leader - Amscot Financial Services

(2006-01 - 2007-12)

Payday loan company

• Floater
• Process small payday loans
• Cash checks
• Issue Money Grams and Money Orders
• Sold Prepaid phone cards

Diploma - New Haven High School (1998)

A.A. - Business Management - Ivy Tech

Business Administration - Ivy Tech Fort Wayne, IN