Jennifer Benitez

Dependable administrative professional with over 10 plus years of experience supporting municipal offices, customer service teams, and busy front desks. Skilled at managing records, handling public inquiries, and keeping daily operations running smoothly. Known for clear communication, accuracy with sensitive information, and staying organized in fast-paced work settings.

Administrative Assistant — Prevention Division - Harris County Fire Marshal's Office (HCFMO)

(2024-06)

• Serve as the primary contact for public inquiries regarding permits, fire inspections, and safety documentation.
• Process incoming paperwork, maintain confidential digital and paper filing systems, and enter records into municipal databases.
• Coordinate inspection schedules and liaise between inspectors, office staff, and business owners to prevent delays.
• Manage routine clerical workflows, including mail distribution, basic invoicing, and report preparation.

Customer Service & Sales Associate - Bath & Body Works

(2021-11 - 2024-03)

• High numbers of customers daily assisted in a high-volume retail setting, answering product questions and handling transactions accurately.
• Balanced cash registers, processed returns, and maintained detailed sales and inventory logs at the end of each shift.
• Kept sales floor organized, replenished merchandise, and helped train two new team members on register procedures.

Front Desk Receptionist / Office Assistant - Amber Pharmacy

(2017-04 - 2021-01)

• Answered a multi-line phone system and directed inquiries to the appropriate department.
• Scheduled client appointments, updated intake forms, and filed confidential records in compliance with office policies.
• Ordered office supplies, managed incoming/outgoing mail, and assisted staff with clerical tasks.

High School Diploma - Nimitz High School