CORPORATE RECRUITER - Snap-on Business Solutions, dba Blueprint, Inc. - United States and Canada
(2021-06 - 2026-06)
Managed full-cycle recruitment across the United States and Canada for customer service, call center, BDC, leadership, administrative, and professional roles.
- Managed up to 30 concurrent requisitions while supporting hiring managers across multiple markets and business units.
- Maintained an average time-to-fill of less than 30 days, consistently meeting or exceeding hiring objectives.
- Developed and maintained talent pipelines through Indeed, LinkedIn, employee referrals, networking, and direct sourcing strategies.
- Utilized iCIMS and Indeed to manage applicant tracking, candidate communications, interview coordination, offer administration, and recruiting workflows.
- Conducted candidate screening, behavioral interviews, and talent assessments to evaluate qualifications, communication skills, and organizational fit.
- Collaborated with hiring managers and leadership to understand hiring needs and support workforce planning initiatives.
- Utilized recruiting metrics and pipeline reporting to prioritize hiring activity and improve recruiting outcomes.
- Recruited for BDC Managers, Supervisors, Customer Service Representatives, Business Development Representatives, and other operational positions.
- Earned annual performance-based bonuses for exceeding hiring objectives and contributing to organizational growth.
- Position eliminated as part of a company-wide organizational restructuring and strategic realignment.
VERIFICATION SUPERVISOR - TDMG Marketing
(2016-10 - 2020-03)
- Verified sales transactions, processed payments, and maintained customer account accuracy while ensuring compliance with company standards.
- Managed customer inquiries through phone, email, and live chat channels, consistently delivering high-quality customer service.
- Conducted candidate interviews and employment assessments to support hiring initiatives.
- Maintained confidential records and ensured accurate documentation of customer and employee information.
BENEFIT ADMINISTRATOR - JSG BenefitFocus
(2016-09 - 2017-05)
- Served as a liaison between employees and insurance carriers to resolve benefit-related inquiries and enrollment issues.
- Supported open enrollment and ongoing benefits administration activities.
- Educated employees on healthcare, voluntary benefits, and retirement plan options while ensuring enrollment accuracy.
OFFICE MANAGER - TY Trucking
(2014-11 - 2016-12)
- Oversaw office operations, employee scheduling, reporting, customer communications, and administrative processes.
- Supported recruiting and hiring activities including applicant screening, interviewing, onboarding, and employee record management.
- Generated reports and maintained operational documentation to support business performance.
RECEPTIONIST, KENNEL ASSISTANT - Paws at Play
(2012-10 - 2014-12)
- Managed front-desk operations, appointment scheduling, and customer service activities.
- Maintained client records and supported daily facility operations in a fast-paced environment.
