Jennifer Campos

Performed various clerical duties that include: preparing routine schedules and reports, report data entry, scanning, filing, utilizing analytical skills necessary to maintain providers' schedules, and ensuring daily payment deposits are logged. Checked in and checked out patients on time, coordinated and confirmed their appointments, as well as determined their needs and inquiries relating to their medical concerns. Promptly responded and addressed internal company chats, emails, internal phone calls, patients' portal messages, other providers' clinics, medical clinics, and internal employees.

Lead Medical Receptionist at Dignity Health (2025-06 – Present)

• Performed various clerical duties that include: preparing routine schedules and reports, report data entry, scanning, filing, utilizing analytical skills necessary to maintain providers' schedules, and ensuring daily payment deposits are logged.
• Checked in and checked out patients on time, coordinated and confirmed their appointments, as well as determined their needs and inquiries relating to their medical concerns.
• Promptly responded and addressed internal company chats, emails, internal phone calls, patients' portal messages, other providers' clinics, medical clinics, and internal employees.
• Ensured a positive and friendly customer service atmosphere and interactions in the reception area. Sanitized and maintained a clean and organized environment regulated to the company's aesthetic policy.

Transporter at Banner University Medical (2021-06 – 2022-05)

• Utilized hospital communication devices to start and end transport jobs throughout the hospital as needed.
• Responded to hospital emergency codes that include: Code Blue, Trauma Red, and Rapid Response.
• Transported patients safely and efficiently between various departments following appropriate techniques.
• Transported with staff assistance when handling and lifting patients by using appropriate hospital equipment.
• Communicated status updates and location information as required, following protocols to help with workflow.
• Transported deceased patients to the facility morgue.

Lead Customer Service Rep at Aetna Inc. (2015-11 – 2018-05)

• Educated members and potential members inquiring about benefits, deductibles, coverage, and the cost of the policy.
• Investigated, analyzed, tracked, and uploaded outstanding issues for members, providers, and third-party insurance.
• Answered inbound and outbound calls from members, letters from members, providers, escalation calls, and third-party insurance.
• Processed referrals, nurse reviews, pharmacy appeals, and medical appeals.
• Mentored, coached, and guided the team and new hires on best practices, complying with policies and procedures.
• Served as SME (Subject Matter Expert) for less experienced team members and internal partners regarding the updated company's system.

Customer Service Trainer and Auditor at Macy's Inc (2008-04 – 2013-11)

• Conducted and ran report audits for customer service and quality calls utilizing the company's system.
• Assisted in launching a new auditing system by testing and resolving issues.
• Enforced and ensured responsibility for regulating the company's policy and procedures through reports, compliance, and audits.
• Analyzed information and built recommendations to reduce errors and improve process performance by preparing reports in MS Word and Excel.
• Wrote manuals in learning and development, trained and guided new employees to learn the system in Arizona and other call center locations such as Ohio, Missouri, and Florida, and updated the company's policies and procedures on the internal website.

AS in Diagnostic Medical Sonography – Smith Chason College (2024-03)

AS in General Studies – Gateway Community College (2021-03)