Server - Texas Roadhouse - Crystal Lake, IL
(2023-04)
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Greeted and accommodated guests, building positive experience from first interaction.
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Prioritized multiple tasks in dynamic environment and stayed calm and composed.
- Assisted with training of new staff members.
- Executed seamless front-of-house tasks, creating unforgettable dining moments resulting in customer loyalty.
Shift Supervisor - Starbucks - Lake in the Hills, IL
(2021-12 - 2022-10)
- Demonstrated ability to manage a team of employees and ensure successful shift operations.
- Managed store closing and opening procedures to ensure safety and security.
- Assisted customers with inquiries, orders and complaints in a timely manner.
- Held team members accountable during shift by effectively coaching to improve performance.
- Complied with company standards and policies, setting example for team members.
- Coached team members, delivering candid feedback on expectations and performance.
Lighting Project Manager - CED - US
(2017-07 - 2021-08)
- Focused on running anywhere between 20-30 jobs at a time.
- Assisted Outside Sales Team in building relationships while running jobs. Jobs ranged anywhere between 5K-1.5M.
- Worked with Electrical Contractors and Vendors to ensure the Projects were completed correct and on time.
- Sent weekly updates for all jobs for every lighting fixture on the jobs.
- Highly organized and a self-starter.
- Successfully managed projects with tight deadlines and limited resources.
- Collaborated with cross-functional teams across multiple departments to achieve goals.
- Documented project requirements, processes, and procedures.
Server - Woods Creek Tavern - US
(2016-06 - 2018-03)
- Helped open the new Restaurant and built the regular clientele.
- Worked both opening and closing duties as a lead server.
- Built relationships and focused on upselling.
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
- Assisted with training of new staff members.
- Encouraged guests to buy additional items such as appetizers, drinks, and desserts.
Server - Texas Roadhouse - US
(2015-02 - 2017-07)
- Assisted in opening and closing duties.
- Built relationships with customers and focused on upselling.
- Greeted and accommodated guests, building positive experience from first interaction.
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Prioritized multiple tasks in dynamic environment and stayed calm and composed.
- Used good communication skills to reduce guest dissatisfaction.
Mid-Market Solution Specialist - MarketStar - US
(2013-07 - 2014-11)
- Focused on new VMware products (VDPA,vSOM, vSAN, vCloud Air) within my assigned territory on site at CDW.
- Provided knowledge to Account Managers by doing trainings, lunch and learns, white boarding sessions, huddles, and account mapping sessions.
Account Executive - CDW - US
(2010-09 - 2013-07)
- Assisted the Small Business South Division at CDW on all VMware products/and needs to help grow business and provide greater coverage.
Account Executive - PCM - US
(2010-09 - 2013-07)
- Focused on bringing in net new business by cold calling within my assigned territory.
- Orchestrating complex IT projects by utilizing internal and external resources.
- Achieving a high level of rapport with partners, colleagues, and clients.
- Executing different sales strategies and tactics to push business and the PC Mall footprint.
- Ability to align multiple departments achieving companywide goals.
- Provide relevant knowledge to effectively communicate and resolve unique industry IT needs.
- Launched SNAP group within PCM.
- Consistently proving highest growth percentage month over month.
Account Executive - CDW - US
(2007-05 - 2010-08)
- Provide relevant knowledge to effectively communicate and resolve unique industry IT needs.
- 15K Month GP awards.
- Consistently hit monthly sales goals.
- Orchestrating complex IT projects by utilizing internal and external resources.
- Achieving a high level of rapport with partners, colleagues, and clients.
- Executing different sales strategies and tactics to push business and the PC Mall footprint.
- Ability to align multiple departments achieving companywide goals.
- Collaborated with cross-functional teams to generate innovative solutions for customers' needs.
- Maintained an up-to-date knowledge of industry developments, regulations, and best practices.
- Established trustful relationships with clients through regular follow-up calls or emails.
