Jennifer Hungerford

Directs the daily operations of care agencies, ensuring compliance with state and federal regulations (like Medicare Conditions of Participation). Manage budgets, supervise interdisciplinary clinical teams, and ensure patients receive compassionate, high-quality end-of-life and home-based care.

Administrator - Advanced Home Health and Hospice - Mayfield Heights, OH

(2025-10)

Directs the daily operations of care agencies, ensuring compliance with state and federal regulations (like Medicare Conditions of Participation). Manage budgets, supervise interdisciplinary clinical teams, and ensure patients receive compassionate, high-quality end-of-life and home-based care.

• Regulatory compliance while maintaining survey readiness
• Clinical oversight to ensure accurate care plans and medical documentation
• Financial management
• Human resources
• Quality assurance: Implementing continuous quality improvement (CQI) programs and managing patient satisfaction surveys to elevate care standards
• Community relations to drive and sustain census

Executive Director / Sales Director - Heritage Retirement of Euclid - Euclid, OH

(2024-12 - 2025-06)

Oversaw daily operations, ensuring quality of care for residents, managing staff and department managers while maintaining compliance with healthcare regulations. Handling the budget, following policy and procedures, as well as developing policies. Building positive resident relations. Well versed in crisis management.

Director of Admissions/AL Executive Director - Avon Oaks - Avon, OH

(2024-03 - 2025-01)

Led and managed admissions strategies, oversaw insurance authorization, occupancy and case mix. Developed and maintained strong relationships with prospective families, case managers, and referral sources.

Regional Operations Director - Life Services/Elegance Senior Living - Mentor, OH

(2022-05 - 2024-01)

While at Life Services had the opportunity to oversee 4 communities and have a pulse over daily operations and support to the management team within the community.

• Screening, hiring, training incumbent staff
• HR responsibilities including all pre-employment steps
• Benefit management
• Resident accounts and payroll
• Manage occupancy, budget, and all aspects that surround the residents within the community

Regional Hospice Liaison - Harmony Hospice

(2021-03 - 2022-06)

Responsible for the daily operations, chap certification preparedness, develop a new hospice on the Cleveland, Akron, and Youngstown area.

Corporate Director of Business Development - ARISTOCRAT BEREA - Berea, OH

(2019-09 - 2021-03)

Responsible for 3 buildings at any given time. Managed internal Admissions Directors while working one specific building.

• Creating marketing plans that include events within the community, outside community outreach, networking
• Cultivate relationships with referral sources
• Ensure proper communication with the executive director and team while providing leadership with your team
• Utilize the sales software effectively to cultivate an in-depth tool that serves as your backbone to your sales efforts

Assistant Executive Director - American House

(2018-10 - 2019-08)

Responsible for overseeing the facility with the Executive Director splitting the departments. Responsible for the dietary, environmental services and the life enrichment departments.

• Manage budgets, staffing, recruiting and overall discipline
• Community relations
• Assistance with census growth and marketing to outside resources when needed

Admissions/Marketing Director - Embassy Healthcare - Broadway Care Center/Madison Healthcare - Maple Heights, OH

(2016-06 - 2018-10)

Responsible for the development and growth of employees, staff training in sales management of facility, tours, ECIN management, event planning, monthly audits, weekly metrics calls, development and maintenance of rehab results program, development of community resources, and meet area conversion goals monthly, quarterly, and annually.

• Responsible for hospital accounts and community relationships to generate referrals

Admissions & Marketing /Assistant Director of Admissions - South University - Warrensville Heights, OH

(2014-12 - 2016-06)

Responsible for recruiting qualified applicants for admission to the school in accordance with the state and federal accreditation regulations and policies. Requires to contact prospective contacts securing appointments and interviews.

• Participate in external marketing of school and its programs to the proper environments
• Work in conjunction with team consisting of Financial Aid, Registrars, Dean of Student Affairs, Director of Student Services, and program directors
• Schedule orientations and placement examinations
• Weekly, monthly, and quarterly expectations

Center Manager - Slimgenics Weight Loss Center - Highland Heights, OH

(2013-12 - 2014-12)

Open/Close center, responsible for inventory, chart audits, client counseling and reviews during their program. Determine client's most appropriate plan for their weight loss journey and monitor their progress strategically.

• Recruitment and training of all staff within the center when necessary to add to the time as the center grows
• Ongoing fostering of growth with all staff members
• Daily reports, manage revenue goals, weekly sales tracker and goals to strive to achieve and continue to drive revenue

Service Manager - Lou's Billow Beach - Canton, OH

(2011-04 - 2013-09)

Open/Close restaurant, responsible for inventory, prep, front of the house customer service, training of all the servers, bartenders and hosts/hostesses.

• Responsible for the accuracy of the safe count and deposit, check register and all necessary reporting paperwork
• Recruitment, hiring and training of all staff necessary for the restaurant
• Marketing of the entire restaurant within the community, events and city council meetings
• Worked within other concepts that 3 G Management had as a Service Manager/Kitchen Manager/Bar Manager

Server - TEXAS ROADHOUSE - Willoughby, OH

(2010-10 - 2013-07)

Recruiting Manager/Dispatcher - CHAMPION PERSONNEL SERVICES - Mentor, OH

(2010-07 - 2012-12)

Recruited candidates for clerical, administrative, industrial, technical, manufacturing, and executive positions, interviewed candidates, pursued aggressive goals to place the most talented candidate with the clients, resolved client and employee issues, performed follow up calls and weekly checks with clients, searched databases for talented candidates, heavy cold calls and incoming calls, weekly reports and expectations were to have hours increase weekly.

• Dispatch staff out to area jobs at various locations throughout the day and evening

Admissions & Marketing Director/Dispatcher/Scheduling - APPLEBEES - Mentor, OH

(2009-10 - 2010-06)

Provided service to customers, helped increase sales with every campaign the restaurant had on promotion. Worked within a team atmosphere and completed cash check outs and a multitude of side work.

Admissions & Marketing Director/Dispatcher/Scheduling - AUSTINBURG NURSING& REHABILITATION - Austinburg, OH

(2007-12 - 2008-06)

Recruited back to the facility by Administrator to again re-establish the reputation of the facility after it had gone through a bankruptcy, increase the census & case mix, generate marketing campaigns that stimulated the amount of inquiries within the facility per month and plan, implement and organize community events.

• Managed daily inquiries, sales calls and admits to the facility to continue census growth
• Insurance verification, pre-certifications, recertification's, and market building to area hospitals, home health agencies, hospice, physicians, senior centers and adult day centers
• Did increase census into the 90% occupancy rate prior to leaving

DIRECTOR OF MARKETING & ADMISSIONS - STRATFORD COMMONS - Solon, OH

(2009-01 - 2009-10)

Managed daily inquiries, sales calls and admits to the facility to continue census growth, insurance verification, pre-certifications, recertification's, and market building to area hospitals, home health agencies, hospice, physicians, senior centers and adult day centers. (Facility Sold)

Bachelor of Science - Health Care Administration/Long-Term Care - UNIVERSITY OF PHOENIX (2017-06)

Bachelor of Science - Business Management L - DEVRY UNIVERSITY (2000-06)