Jennifer King

Accomplished Medical Billing & Coding professional with 2 years of experience in customer service and healthcare settings. Proficient in medical billing, EMR systems, medical coding, ICD-10, and CPT coding. Possesses a strong understanding of insurance verification and patient care. Currently pursuing an associate's degree in medical Billing & Coding.

Specialized Care at Department of Veterans Affairs (2025-11 – 2026-04)

Bowen Group

• Mental Health & Suicide Prevention
• Disability Compensation
• The GI Bill: Funding for college, vocational training, and apprenticeships.
• Home Loans: Providing competitive interest rates and low down-payment options to help veterans achieve homeownership.
• The PACT Act: Continued expansion of benefits for veterans exposed to toxic substances like burn pits.
• National Cemeteries: Managing over 150 national cemeteries where veterans and eligible family members can be buried at no cost.
• Tributes: Providing government-furnished headstones, burial flags, and Presidential Memorial Certificates.
• Veterans Legacy Memorial (VLM): A digital platform where families can create public memorial pages to hon

Customer Service Representative at F.H. Cann & Associates (2024-10 – 2025-02)

• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction.
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution.
• Demonstrated strong product knowledge to effectively answer customer questions and provide correct information.
• Built rapport with customers through active listening, empathy, and personalized interactions.

Health Care Specialist at Results-Fort Lauderdale (2021-04 – 2023-03)

• Provided direct patient care and support to individuals in a healthcare setting.
• Participated in quality improvement initiatives to enhance the delivery of healthcare services.
• Assisted Medicare Advantage members with any insurance plan question.
• Mailed members health insurance cards and updated members' address.
• Provided members with SOB AND EOB'S

College Diploma in Medical Billing and Coding ICD-9, ICD-10 CPT Codes – Bryant & Stratton College-Online (2021-08 – 2024-12)

High School Diploma – Gilbert High School (1995-08 – 1998-05)