Director of Client Relations/Brand Ambassador - Wheeler Farms Winery - Napa Valley, CA
(2023-06 - 2026-04)
- Served as alternating proprietor liaison, representing the brand and ensuring consistent guest and client communications.
- Managed reservations for tours, tastings, and private events; coordinated schedules and logistics to support a high-touch experience.
- Expanded the referral network to increase bookings by building relationships with local partners and key industry contacts.
- Provided continuity for the Spring 2026 wine club processing run, executing billing and release workflows following an unexpected staffing transition.
- Assisted with inventory management and reconciliation to support accurate allocation, fulfillment, and reporting.
- Hosted wine tours and tastings, delivering education on the estate, portfolio, and winemaking approach.
- Created, updated, and maintained sales collateral and client-facing materials to support DTC sales and events.
Brand Ambassador/Compliance, Hospitality, and Wine Club Manager - VIADER Vineyards & Winery - Deer Park, CA
(2019-03 - 2023-06)
- Managed tasting reservations and customer service via phone and email; resolved address updates, shipment reroutes, cancellations, and account holds.
- Maintained member records in Wine Software; ensured data integrity and documentation to support compliant DTC and wholesale operations.
- Trained tasting room staff on guest data capture standards and hospitality best practices.
- Hosted estate and facility experiences; communicated brand story, viticulture practices, and winemaking processes.
- Processed POS orders and invoices; maintained web store SKUs and product listings.
- Supported inventory accuracy across locations; coordinated transfers and maintained customer-facing collateral.
- Managed ShipCompliant order entry, POS sales tax updates, and state licensing/permit renewals.
- Prepared invoices and processed biannual club shipments and member charges; produced sales reports for monthly management meetings.
Wine Educator/Guest Relations - Robert Biale Vineyards - Napa, CA
(2015-03 - 2019-03)
- Opened and closed the tasting room; completed end-of-day cashout and reporting.
- Hosted individual, group, library, and private tastings; delivered education on winery history, vineyards, and terroir-driven winemaking.
- Drove DTC sales and wine club growth through consultative storytelling and service.
- Processed POS transactions, scheduled tastings, and managed wine club enrollments and guest followup.
- Completed administrative tasks including inventory reconciliation, supply ordering, donation fulfillment tracking, and phone/shipping orders.
- Served as acting lead in the manager's absence; resolved guest issues and supported daily operations.
On-Call Hospitality Associate - Crocker & Starr - Saint Helena, CA
(2015-02 - 2015-03)
- Opened and closed the tasting room; ensured readiness for daily service.
- Hosted vineyard tours and group/VIP tastings; delivered brand and wine education.
- Promoted and sold wines and club memberships; processed POS transactions and enrollments.
- Managed reservation calls and scheduling; supported administrative and sales tasks as assigned by the Hospitality Manager and owner.
Tasting Room Associate/Guest Relations - Pine Ridge Vineyards - Napa, CA
(2009-01 - 2015-03)
- Opened and closed the tasting room; supported daily service standards and procedures.
- Led winery and vineyard tours and hosted individual, group, and VIP tastings.
- Promoted and sold wines and wine club memberships; processed POS transactions and enrollments.
- Managed calls and reservations scheduling; processed phone and shipping orders.
- Completed nightly inventory reconciliation and administrative sales support.
- Wine sales: $349K (2013) and $313K (2014)
- Wine club enrollments: 170+ guests (2013)
- Top tasting room seller for four consecutive years
Executive Assistant for Marketing and Development - College of Biological Sciences, Dean's Office, University of California, Davis - Davis, CA
(2004 - 2012)
- Supported leadership and development operations, including backup support for the Dean and Executive Assistant Dean.
- Maintained accounting and donor records; produced gift and endowment reports.
- Coordinated complex scheduling with deans and donors; processed gifts and drafted stewardship correspondence.
- Managed purchasing and accounts payable; reconciled office accounts weekly and monthly.
- Supported hiring, onboarding, and payroll for staff and student employees.
- Edited and distributed newsletters and event communications across multiple channels.
Executive Assistant for the Director - Biotechnology Program, University of California, Davis - Davis, CA
(2000 - 2004)
- Coordinated weekly graduate seminar series and maintained student participation records.
- Updated the program website and developed publications and program materials.
- Managed purchasing and accounts payable; processed donations.
- Planned the annual retreat and compiled course presentations and materials.
- Provided audiovisual and technical support.
Sales Office Business Assistant - Sodexho-Marriott - Davis, CA
(1997 - 2000)
- Resolved customer requests and event issues promptly; escalated as needed and coordinated solutions.
- Provided administrative support to Catering leadership, including file management and revenue reporting.
- Created weekly promotional materials for internal departments.
- Supervised and trained part-time staff; handled sensitive matters with discretion.
