Eyefinity Website Support at Eyefinity (2024-06 – Present)
- Provide technical and website support to doctors' offices through inbound and outbound calls, email, and live chat.
- Troubleshoot Eyefinity website issues and guide office staff through clear, effective resolutions.
- Research insurance claim issues and verify provider, office, patient, and claim information to support successful claim submission.
- Assist with Eyefinity-sponsored webpages and email services by resolving account, access, and functionality concerns.
- Document interactions and track issue resolution using Salesforce, Five9, Microsoft Outlook, Excel, and internal verification systems.
Pharmacy Help Desk Associate at Alorica (2023-11 – 2024-04)
- Supported pharmacies and healthcare providers with medication overrides to help members obtain timely access to prescribed treatments.
- Provided guidance regarding prior authorizations, eligibility, coverage, and pharmacy benefit information.
- Researched complex inquiries across multiple systems while maintaining accurate documentation and HIPAA compliance.
- Delivered responsive, professional service in a high-volume remote call-center environment.
Customer Service Representative III (CSR3) at Senture (2022-10 – 2023-10)
Medicare Contract
- Explained medical and prescription benefits, coverage, and billing information for multiple Medicare plans.
- Reviewed medical claims and resolved billing discrepancies while maintaining accuracy and customer satisfaction.
- Managed high call volumes and navigated multiple applications simultaneously to research and resolve member inquiries.
Customer Service Representative at Xtend Healthcare (2022-03 – 2022-09)
- Explained healthcare claims, insurance coverage, balances, and payment information to patients.
- Investigated insurance questions and supported claim resubmissions while maintaining professional service standards.
- Documented account activity accurately and managed multiple systems in a fast-paced environment.
Customer Service Representative at ABSI (2021-08 – 2022-01)
Temporary Contract
- Assisted patients with test results and online portal navigation through inbound, outbound, and manually placed calls.
- Managed high call volumes while documenting interactions and navigating multiple computer systems.
- Protected sensitive patient information and provided clear, courteous support.
Den Leader at Cub Scout Pack 426 (2023 – Present)
- Support the planning and coordination of den meetings, activities, and events for Cub Scouts and their families.
- Promote teamwork, responsibility, outdoor awareness, and positive participation in an organized group setting.
Pack Treasurer at Cub Scout Pack 426 (2025 – Present)
- Maintain Pack financial records and assist with budgeting, expense tracking, and financial organization.
- Help support accurate, responsible management of Pack funds and activity-related expenses.
