Jennifer Ricci

Results-driven and motivated business leader and strategist with extensive experience directing operations, motivating teams, and driving substantial gains across all performance metrics. Offers exceptional management skills, leading teams, processes, and initiatives in the achievement of revenue, operational, and fiscal goals, with expertise that spans multiple industries. Applies strong attention to detail and exceptional business skills to consistently meet and exceed performance targets, with a history of driving growth in complex environments with multiple stakeholder relationships.

Areas of expertise include team leadership, business planning, revenue growth, safety, customer service, and project management. Serves as an integral contributor to growth, establishing clear goals and expectations, and providing the necessary guidance and support to overcome challenges and remove roadblocks to success.

Restaurant Manager - Food & Thought 2 - Naples, FL

(2024-01)

Leads vision, strategy, and execution for all facets of operations, including a team of 40 front-of-house staff members. Scope of work includes scheduling, management of food and labor costs, Human Resources, and building maintenance. Joined the business as a Bar Manager before advancing to the role of Restaurant Manager within one year. In the absence of a General Manager for over 7 months. Contributed to duties as a acting General Manager

• Successfully maintains $3,700,000 in annual net revenue.
• As Bar Manager, led the hiring of team members, managed liquor inventory and budgets, developed cocktails and other bar offerings, and created marketing strategies to build the business.
• Contributed additional service supporting the operations of an adjoining grocery market during an absence in management.

Owner - Hansen Roofing Services LLC - Naples, FL

(2018-11 - 2024-01)

Pioneered the launch and continued management of this provider of roofing services, leading hiring, training, accounting, vendor relations, marketing, social media, and business development.

• Navigated the business to achieve over 200% YOY growth, anchored by new business development, coupled with repeat business from existing customers.
• Hired and trained a team of 15 direct reports, continually bringing performance to the next level.
• Developed strong referral relationships with vendors, establishing strategic partnerships and driving increased business growth.
• Visited job sites to ensure compliance with quality standards and customer expectations. Enforced safe practices to safeguard the health and welfare of employees.
• Coordinated and led marketing and social media strategies to elevate the visibility of the company and its services in a challenging and highly competitive industry.

Owner - Exam Services of RI & SWFL - Naples, FL

(1998-03 - 2021-01)

Established a franchise location of this provider of exam services, directing operations, working with vendors, and handling accounting. Owned 6 locations in 5 different states.

• Outstanding results, growing the business to encompass six locations across five states, with annual revenue reaching $3,500,000

Bachelor of Science - Biology - Brown University