Admissions Assistant at Stanbridge University (2025-04 – Present)
- Coordinate scheduling for appointments, meetings, and events while managing competing priorities and deadlines
- Serve as a primary point of contact for prospective students, handling high-volume inbound/outbound calls (200+ daily) with professionalism and efficiency
- Reference externally maintained Excel tracking sheets to identify and follow up with assigned prospective students for future scheduling
- Manage and resolve high-volume requests using Freshdesk, including application processing and confidential record handling
- Assist with office operations, including event coordination, check-ins, and resource organization for large-scale sessions
- Maintain organized digital records and support team operations in a fast-paced, metrics-driven environment
- Maintain confidentiality when handling sensitive student and administrative records, aligning with HR compliance standards
Administrative Aide / Front Desk Receptionist at Kids Klub (2024-03 – 2025-04)
- Served as the primary front desk point of contact, managing visitor check-ins, vendor coordination, and maintaining a professional and secure office environment
- Managed visitor check-ins, badge distribution, and front office operations in a fast-paced setting
- Coordinated scheduling, calendar updates and internal communication for leadership
- Handled billing account inquiries and adjustments with accuracy and discretion
- Supported general office operations including supply coordination, organizing shared spaces, and assisting with logistics such as deliveries, materials and event set up
Receptionist / Data Entry Specialist at West Pac Labs (2021-11 – 2024-02)
- Scheduled appointments and verified insurance coverage while managing high-volume patient inquires
- Accurately entered sensitive patient and lab data, maintaining organized and up-to-date records
- Coordinated sample tracking and supported staff to ensure efficient daily operations
- Maintained strict confidentiality and compliance in handling sensitive information
- Provided professional and calm communication in high-pressure interactions
Teacher Aide / Co-Teacher at Cal Ivy Prep (2020-05 – 2021-10)
- Supported classroom operations, assisting with scheduling, materials organization, and daily coordination
- Maintained detailed student records and communicated regularly with staff and parents
- Assisted in managing a structured, fast paced environment while ensuring organization and efficiency
