Jennifer Ryan

Detail-oriented professional with 16+ years of experience in compliance, documentation, and data accuracy across complex operational environments. Skilled in financial record management, income verification, audit preparation, and quality assurance. Transitioning expertise to bookkeeping and online evaluation roles, bringing strong analytical abilities, meticulous attention to detail, and proficiency in data analysis and reporting systems.

Proven track record ensuring regulatory adherence and operational accuracy in high-stakes environments.

Internet Safety Evaluator at Telus International (2025-11 – Present)

Evaluate online content quality and accuracy while maintaining detailed documentation and compliance standards

• Analyze and evaluate online content including search results, videos, ads, and social media posts for accuracy and quality
• Identify and flag harmful, misleading, or inappropriate material using detailed quality criteria
• Rate relevance, quality, and accuracy of information based on specific guidelines and algorithms
• Provide detailed feedback and insights to improve search engine algorithms and AI systems
• Maintain meticulous documentation and provide quality assurance reports
• Strictly follow evolving policies and detailed instructions while managing multiple evaluation tasks

Property Manager at Stewardship Homes (2021-04 – Present)

Manage daily operations and tenant relations for residential property

• Deliver responsive customer service by addressing tenant inquiries and requests promptly
• Investigate and resolve complaints, disturbances, and lease violations
• Maintain accurate tenant records including contact information and payment history
• Coordinate tenant move-in and move-out processes and orient new residents to property

HUD Project-Based Training & Audit Support Specialist at Providian Real Estate Management (2025-08 – 2025-10)

Completed intensive HUD compliance training and supported audit readiness initiatives

• Completed intensive HUD 4350.3 training covering income calculations, EIV, MOR, and NSPIRE requirements
• Assisted in MOR readiness, file corrections, and audit preparation; conducted NSPIRE walkthroughs
• Reviewed 50059 files and participated in resident interviews under supervision

Regional Manager / Senior Manager / Property Manager at Circle Property Management (CPM) (2014-07 – 2025-07)

Oversaw multi-site portfolio and led teams across multiple residential communities

• Oversaw multi-site portfolio of 629-1,076 units across multiple residential communities
• Led managers, leasing teams, and maintenance staff; managed hiring, training, and performance evaluations
• Ensured Fair Housing compliance, documentation accuracy, and operational standards; managed escalations and high-conflict situations
• Coordinated vendor contracts, maintenance workflows, and capital improvement projects; developed standard operating procedures

Property Manager at Providian Real Estate Management (2013-06 – 2014-07)

Managed 82-unit residential community with comprehensive operational oversight

• Managed leasing, collections, service requests, marketing, and resident relations for 82-unit community
• Oversaw move-ins/move-outs, compliance-ready file preparation, and responsive tenant services

Maintenance Support at Parthenon Realty (2009-01 – 2011-01)

Supported maintenance operations and gained foundational property management experience

• Supported work orders, unit turns, inspections, and resident service requests
• Gained exposure and knowledge of career-specific procedures and systems
• Developed strong organizational and time management skills by managing multiple concurrent tasks

Bachelor of Science – NAA