Pharmacy Technician at Walmart Pharmacy (2024-01 – 2026-04)
- Deliver exceptional customer service in a high-volume pharmacy processing 300+ prescriptions daily
- Assist customers with insurance issues, medication questions, and billing concerns with professionalism and empathy
- Resolve complex insurance rejections while maintaining accuracy and efficiency
- Support immunization and MTM workflows to improve patient experience and care coordination
- Maintain strong communication with patients, providers, and team members to ensure smooth operations
Patient Advocate I at MaxorPlus (2023-04 – 2023-10)
- Provided exceptional customer support to members regarding pharmacy benefits, medication coverage, and claim inquiries in a high-volume PBM environment
- Assisted patients and providers with prior authorization requirements, medication access issues, and formulary alternatives
- Educated members on benefit information including copays, deductibles, eligibility, and coverage limitations
- Resolved insurance and pharmacy claim issues while maintaining accuracy, professionalism, and HIPAA compliance
- Collaborated with pharmacies, providers, and internal departments to ensure timely resolution of medication-related concerns
- Documented patient interactions thoroughly and maintained compliance with company policies and healthcare regulations
Pharmacy Technician / MTM Support at Anthem Blue Cross BlueShield (2022-07 – 2022-12)
- Conducted outbound outreach to patients regarding medication therapy management and adherence support
- Assisted members with healthcare questions and connected them to appropriate resources
- Identified medication adherence gaps and eligibility opportunities to improve member outcomes
Senior Certified Pharmacy Technician at Walgreens Pharmacy (2008-01 – 2022-05)
- Provided outstanding customer service in a fast-paced retail pharmacy environment serving hundreds of customers daily
- Maintained 99% prescription accuracy while processing 400+ prescriptions per day
- Led prior authorization processing and collaborated with providers and insurance companies to reduce delays in patient care
- Handled difficult customer situations calmly and professionally to achieve positive resolutions
