Administrative Assistant/Office Support at A & J Landscaping (2026-01 – Present)
- Managed daily front desk operations, including opening the office, greeting visitors, and handling inbound telephone calls
- Routed, tracked, and followed up on internal messages using Asana to ensure timely task completion
- Maintained organized physical and electronic filing systems; scanned, indexed, and archived documents
- Reviewed employee time entries for accuracy related to job costing, billing, HR records, and payroll processing
- Prepared, printed, and organized billing sheets and supporting documentation for invoicing and reporting
- Updated and maintained employee records, including contact details and personnel
- Processed customer phone orders and securely handled credit card transactions
- Coordinated incoming and outgoing mail, including preparation of daily bank deposits
- Entered, maintained, and updated data in Excel spreadsheets and tracking systems
- Managed scheduling and calendar coordination using Google Calendar
- Created Dig Safe tickets for job sites in Rhode Island and Connecticut
- Maintained inventory of office supplies and safety equipment for field staff operations
- Collected and organized receipts, billing documents, and job-related deliveries from shop location
- Tracked and maintained IFTA (International Fuel Tax Agreement) reporting data in Excel
- Provided general administrative, clerical, and operational support to office and field teams
Administrative Assistant / HR, Bookkeeping & Customer Service Support at LBI Inc (2026-01 – 2026-12)
- Perform and/or assist with all required bookkeeping tasks to generate accurate journals, general ledger entries, financial reports, and supporting documentation
- Assist with or prepare financial reports, budgets, and any reports or filings required by customers, banks, or regulatory agencies
- Perform general office duties to support daily administrative operations
- Maintain and assist with compliance with LBI policies and procedures, as well as federal, state, and local laws and regulations
- Perform and/or assist with HR duties including advertising, interviewing, background checks, onboarding, and employee support
- Oversee and maintain accurate, up-to-date employee records including time records, weekly schedules, attendance records, OSHA records, and related documentation using the Timekeeper system
- Oversee and assist with contract and customer administration to ensure accuracy, compliance, and timely processing
- Provide in-store customer service support, assisting customers with inquiries, transactions, and day-to-day store operations
- Close out daily sales transactions, including balancing cash, credit card sales, and daily registers
- Perform data entry tasks to maintain accurate business, financial, and operational records
- Prepare and process purchase orders to support inventory and business needs
- Utilize Fishbowl inventory management software for tracking inventory, purchase orders, and operational data
- Support additional administrative, accounting, and operational tasks as needed to improve efficiency and workflow
Lead Customer Service & Inside Sales Representative at Jaypro Sports (2021-01 – 2025-12)
- Process 150 to 300+ orders weekly with high accuracy, resolving inquiries, and delivering tailored product solutions to support customer satisfaction and repeat business.
- Maintain detailed account, pricing, and contract information using ERP (Styeline), Excel, and Outlook to ensure accuracy, compliance, and revenue optimization.
- Collaborate with sales, production, and shipping teams to coordinate and fulfill custom sports equipment orders, ensuring smooth operations and on-time delivery.
- Track orders, troubleshoot issues, and coordinate cross-department follow-up to prevent delays and enhance service efficiency.
- Communicate professionally with clients via phone, email, and written correspondence, addressing general inquiries and providing high-quality support.
- Perform daily operational tasks – including scanning, faxing, filing, documentation management, and reporting – to support department workflow.
- Manage multiple priorities in a fast-paced environment while maintaining strong attention to detail and accuracy with minimal supervision.
- Analyze customer trends to identify service/process improvements and upselling opportunities.
- Achieved 50%-time savings on administrative tasks by integrating generative AI into workflows.
Homemaker at Self-employed (2020-01 – 2021-12)
Career pause due to pandemic-related circumstances; focused on family care.
Aftermarket Inside Sales Representative at Faria Beede Instruments (2000-01 – 2020-12)
- Managed 25 key accounts, including all international and government clients.
- Generated quotes, managed purchase orders, and ensured ISO 9001 compliance.
- Coordinated forecasts and scheduled to improve service accuracy and delivery timelines.
- Prepared shipment documentation for international/government transactions using AES and WAWF systems.
- Optimized inventory by analyzing purchase data, reducing obsolete stock.
