Talent Acquisition & Onboarding Specialist - Cross Country Healthcare
(2025-03 - 2025-10)
- Managed end-to-end candidate lifecycle from initial engagement through placement, serving as the primary point of contact for healthcare professionals
- Delivered onboarding and training programs covering systems, credentialing processes, and compliance requirements
- Collaborated with credentialing and compliance teams to ensure adherence to regulatory standards and seamless facility integration
- Conducted consultative sessions to align candidate qualifications with organizational staffing objectives
- Maintained detailed documentation of candidate interactions and progress in tracking systems
Account Manager - Allstate Insurance
(2023-07 - 2025-03)
- Managed relationships for 500+ client accounts, providing personalized training on products and services to maximize engagement and satisfaction
- Developed and facilitated onboarding programs for new clients, resulting in improved retention rates and reduced attrition
- Exceeded performance targets by 120%+ through consultative engagement and proactive relationship management
- Mentored and trained 5+ new hires on CRM best practices, client success strategies, and performance optimization
- Resolved client concerns efficiently while maintaining high satisfaction scores
Lead Bartender & Bar Supervisor - Kings Restaurant | Andiamo | Mile Marker
(2020-06 - 2023-07)
- Supervised daily operations and led training programs for bar staff, focusing on service excellence and operational efficiency
- Developed employee engagement strategies that improved team performance and customer satisfaction metrics
- Managed high-volume operations while maintaining professional standards and resolving personnel and customer concerns
Client Engagement Specialist - Today's Auto Collision
(2020-05 - 2021-07)
- Supported CRM-driven initiatives to track customer engagement, analyze trends, and improve retention strategies—leveraging data to inform business decisions
- Coordinated cross-functional partnerships and local engagement initiatives, aligning stakeholders to enhance customer outreach and experience
- Collaborated with internal teams to develop targeted communication strategies, ensuring messaging aligned with customer needs and business objectives
- Contributed to strategic planning efforts by identifying opportunities to strengthen customer relationships and increase long-term value
Real Estate Agent - Independent
(2018-10 - 2020-04)
- Managed client relationships from initial needs assessment through closing and post-transaction follow-up
- Provided training on digital platforms and client portals, supporting technology adoption
- Built long-term client relationships, resulting in repeat business and referrals
Paraprofessional - Salem School District
(2016-09 - 2018-10)
- Supported implementation of Individualized Education Programs (IEPs) for students with diverse learning needs, ensuring accommodations and compliance with educational regulations
- Provided behavioral, academic, and emotional support to middle school students in inclusive settings
- Collaborated with multidisciplinary teams, including teachers, specialists, and parents, to create cohesive support strategies
- Documented student progress and participated in IEP meetings, contributing data-driven insights for program adjustments
- Assisted students with learning disabilities, ADHD, and autism spectrum disorder in achieving educational goals
Medical Secretary - Lawrence General Hospital
(2012-05 - 2012-09)
- Coordinated patient scheduling, follow-ups, and care logistics, ensuring continuity of care and minimizing gaps in treatment plans
- Maintained accurate patient records and documentation, supporting compliance with healthcare regulations and data integrity standards
- Partnered with clinical staff to track patient testing, treatment timelines, and readiness, aligning with patient adherence and care delivery goals
- Administered EKG procedures and supported patient preparation, gaining hands-on exposure to clinical workflows and patient-centered care
- Managed high-volume communications with patients and healthcare providers, delivering timely updates and resolving issues to enhance patient experience
- Supported operational efficiency by organizing supplies, streamlining administrative workflows, and ensuring readiness for clinical operations
