Food Service Worker at Dallas Medical Center (2019-12 – 2026-02)
- Prepares cold food items and assists in various support activities
- Prepares cold food items for patients and cafeteria
- Take Room Service orders including employee/patient/family initiated orders and those patients needing assistance
- Complete tray assembly
- Ensures food meets all safety and sanitary regulations and completes all required documentation
- Data entry using Microsoft Excel
- Basic cash handling
- Maintains a safe, clean, neat and orderly cooking area
- Ensures all department policies and programs are adhered to
- Ensure satisfaction in quality and service using problem resolution skills as necessary
- Completes daily position checklists, cleaning duties and all required documentation
- Completes all mandatory in-service trainings and meets employee health requirements
- Washes and sanitizes all food service equipment used for patients and cafeteria service
- Replaces items to their proper
Front Desk Receptionist at Helping Hands Family (2022-08 – 2025-12)
- Greet guests: Welcome clients and visitors warmly and professionally.
- Direct people: Guide visitors to the correct person, room, or department.
- Manage phones: Answer, screen, and route incoming phone calls, and take clear messages.
- Handle inquiries: Provide basic and accurate information in person, over the phone, or via email.
- Schedule appointments: Manage calendars, book meetings, and reserve conference rooms.
- Handle mail: Sort, track, and distribute incoming and outgoing mail, packages, and deliveries.
- Maintain records: Update databases, enter data, and handle filing, copying, and faxing.
- Support staff: Assist team members and managers with daily office tasks
- Keep space tidy: Ensure the reception and lobby areas remain clean and organized.
- Manage supplies: Track inventory of office supplies, stationery, and refreshments, and reorder as needed.
- Maintain security: Monitor visitor access, issue visitor badges, and manage sign-in logbooks
Activity Aide at Aunt Martha is nursing home (2019-04 – 2025-11)
Phlebotomist medical assistant, Medical Assistant, CNA, BLS, Cpr/first Aid, Pharmacy technician at Care.com (2014-02 – 2022-11)
Metro south care center
- Phlebotomist medical assistant
- Medical Assistant
- CNA
- BLS
- Cpr/first Aid
- Pharmacy technician
Telemarketing Representative at H&R Block (2019-03 – 2022-10)
- Costumer service answering the phone
Phlebotomist at Labcorp (2020-02 – 2022-01)
- Performed venipuncture and collected blood specimens from patients in a fast-paced clinical setting
- Ensured proper patient identification, labeling of specimens, and accurate documentation of all procedures
- Maintained strict adherence to infection control protocols and safety standards during blood collection process
- Demonstrated excellent customer service skills by providing compassionate care to patients during phlebotomy procedures
- Collaborated with healthcare team members to prioritize specimen collection based on patient needs and laboratory requirements
- Efficiently processed and prepared specimens for transport to the laboratory, ensuring timely delivery for analysis
- Utilized knowledge of different types of tubes, additives, and anticoagulants for appropriate specimen collection techniques
- Performed capillary punctures on pediatric patients using age-appropriate methods to minimize discomfort
- Followed established protocols for handling hazardous materials such as sharps containers and biohazard waste disposal
- Managed inventory of phlebotomy supplies, restocking as needed to ensure uninterrupted workflow
- Conducted quality control checks on equipment regularly to maintain accuracy in test results
- Assisted in training new phlebotomy staff members on proper techniques, safety procedures, and customer service skills
- Maintained confidentiality of patient information at all times according to HIPAA regulations
- Responded promptly to urgent requests for STAT orders or difficult venous access situations with professionalism and efficiency
- Collaborated with laboratory personnel regarding specimen requirements or issues related to sample integrity
- Participated in continuing education programs and workshops to stay updated on industry trends and best practices
- Adhered strictly to standard operating procedures (SOPs) when performing phlebotomy procedures
- Accurately recorded patient demographics, medical history information, and test orders into electronic health records (EHR)
- Provided clear instructions regarding pre-test preparations to patients, ensuring accurate test results
- Maintained a clean and organized work area, following infection control guidelines
- Assisted in the maintenance and calibration of phlebotomy equipment to ensure accuracy and reliability
- Communicated effectively with patients of diverse backgrounds, demonstrating cultural sensitivity and respect
- Performed point-of-care testing (POCT) as required by specific patient needs or facility protocols
- Demonstrated proficiency in using various computer systems for order entry, result retrieval, and data entry
- Collaborated with healthcare providers to resolve any issues or concerns related to specimen collection or handling
- Maintained up-to-date knowledge of OSHA regulations regarding safety precautions in the workplace
- Collaborated with laboratory staff on troubleshooting issues related to specimen quality or processing errors
- Provided support during blood transfusion procedures by verifying patient information and labeling units correctly
- Assisted in the implementation of new phlebotomy techniques or technologies for improved efficiency
- Participated actively in team meetings and contributed ideas for process improvement initiatives
- Demonstrated flexibility by adapting quickly to changes in workflow or scheduling demands
- Supported other departments within the healthcare facility when needed, promoting teamwork across disciplines
- Ensured proper disposal of biohazardous materials according to established protocols
- Managed high volume of daily phlebotomy requests while maintaining attention to detail and accuracy
