Jennifer Thatcher

Experienced Accounts Receivable and Customer Service professional with 20+ years of experience in financial operations, collections, billing, account reconciliation, customer support, and administrative services. Proven ability to resolve complex account issues, maintain strong customer relationships, improve processes, and collaborate effectively across departments. Proficient in SAP, QuickBooks, Microsoft Office, Excel, and healthcare registration systems.

Accounts Receivable Specialist at Starin Marketing (2022-12 – 2025-04)

• Managed accounts receivable functions including invoicing, collections, cash application, account reconciliation, credits, refunds, and adjustments.
• Monitored aging reports and developed collection strategies for delinquent accounts while maintaining positive customer relationships.
• Researched and resolved billing discrepancies, payment delays, and complex customer account issues.
• Partnered with sales and finance teams to resolve disputes and improve payment processing.
• Maintained accurate financial records, supported audits, conducted credit checks, and assisted with new account approvals.
• Trained new team members and identified process improvements to increase efficiency and accuracy.

Accounts Receivable Specialist at Knox Fertilizer (2016-04 – 2022-03)

• Managed invoicing, collections, customer accounts, check deposits, and payment application using SAP.
• Processed inventory adjustments and new customer setup; verified credit references and handled collection activities.
• Assisted Accounts Payable with receiving, voucher processing, and check preparation.

Accounts Payable at CFS Staffing (2016-01 – 2016-04)

• Processed invoices against purchase orders, managed vendor payments, and resolved invoice discrepancies and credit issues.

Concierge / Registration at Porter Regional Hospital (2011-11 – 2015-04)

• Provided patient registration, customer service, and administrative support while maintaining accurate and confidential information.

Patient Registrar at Endolabs (2010-03 – 2011-11)

• Managed patient registration and insurance verification and provided administrative customer support.

Office Manager at Hensley Custom Cabinetry (2006-09 – 2009-06)

• Supported daily office operations, accounting, customer service, scheduling, and administrative functions.

High School Diploma / Equivalent – Business College