Social Work Intern at Project 180 (2025-09 – 2026-05)
- Provided individual therapy and competency restoration treatment to adults with serious mental illness deemed incompetent to stand trial on felony charges.
- Managed a caseload in a residential setting; conducted biopsychosocial intake assessments, and ongoing symptoms monitoring.
- Facilitated weekly therapy group using motivational interviewing, CBT, and trauma-informed care.
- Collaborated with multidisciplinary team (clinicians, case managers, residential aids, nurses, clinical supervisors) and Office of Diversion and Reentry to coordinate client care.
- Prepared court reports and maintained clinical documentation in compliance with program and county standards.
Social Work Intern at Long Beach Unified School District (2024-09 – 2025-05)
- Managed a caseload of students across two school sites, providing individual counseling for anxiety, stress, and social-emotional needs.
- Completed biopsychosocial intake assessments and wellness assessments for students entering services.
- Co-facilitated a weekly support group and led an afterschool LGBTQIA+ book club.
- Referred students and families to outside counseling and community resources (food banks, basic needs).
- Managed 'Basic Needs Closet'; assembled care boxes for students experiencing food insecurity.
Intermediate Clerk at Kaiser Permanente (2021-01 – Present)
- Coordinate patient appointments and data tracking using Microsoft Access, Excel and Tableau.
- Investigate patient charts and records to ensure appropriate care delivery.
- Conduct patient outreach to improve compliance and resolve scheduling conflicts.
- Train and onboard new hires in patient coordination, data systems and compliance protocols.
Specialty Appointment Clerk at Kaiser Permanente (2014-01 – 2021-12)
- Managed high-volume call center, processing 100+ incoming calls daily and 500+ patient inquiries per week.
- De-escalated distressed or frustrated members using trauma-informed communication.
- Audited patient charts and records using an electronic health record system (Epic) for accuracy and HIPAA compliance.
- Trained new hires on patient scheduling, care coordination, and department protocols.
