Jennifer Valencia

Detail-oriented Program Assistant / Administrative Professional with over 10 years of office and administrative experience, including 3+ years supporting legal and government-facing processes. Proven ability to coordinate programs, manage records, track deadlines, communicate with diverse stakeholders, and maintain strict confidentiality. Bilingual in English and Spanish, with strong organizational, data management, and customer service skills.

Adept at supporting program staff, ensuring compliance, and keeping operations running efficiently in fast-paced public-sector environments.

Operations Assistant at JRL Drafting Services (2024-01 – Present)

• Support daily office operations by managing records, scheduling appointments, and handling communications with city agencies
• Submit and Track building permit applications and follow up with municipal offices to ensure timely progress
• Maintain detailed logs of documents and payments, ensuring accuracy and organization
• Assist clients by providing status updates and answering procedural questions
• Order office supplies and support general administrative and operational needs

Legal/Administrative Assistant at Stephanie Alcala Law Offices, APC. (2021-01 – 2024-12)

• Coordinate and schedule meetings and conferences with internal and external stakeholders
• Handle confidential information and documents with discretion and maintain their proper organization
• Provided comprehensive administrative and program support to attorneys by coordinating case workflows, monitoring deadlines, and maintaining accurate and confidential records.
• Prepared, reviewed, and processed a high volume of legal and official documents in compliance with court rules and regulatory requirements.
• Maintained well-organized physical and electronic filing systems in accordance with confidentiality, retention, and audit standards.
• Served as the primary point of contact for clients, courts, and external agencies, delivering clear information and timely case status updates.
• Entered, updated, and maintained case and client data in internal databases, ensuring accuracy, completeness, and data integrity.
• Assisted with billing, timekeeping, and financial tracking using Clio and Microsoft Excel.
• Coordinated correspondence, mail distribution, and document filings with courts and outside agencies, ensuring deadlines were met.
• Translated written and verbal communications between Spanish and English to support accessibility and effective communication with diverse populations.
• Proofread legal documents for accuracy, formatting, and completeness prior to submission.

Operations Assistant at JRL Drafting Services (2016-01 – 2021-12)

• Collaborated closely with founder on business setup and execution
• Managed core administrative operations, including client communications, scheduling, and document control
• Coordinated planning permit tracking and liaised with municipal offices to support application progress
• Maintained accurate records of documentation and payments
• Served as a point of contact for clients, providing updates and guidance on procedures
• Supported day-to-day office functionality through supply management and operational assistance

Front Desk/Administrative Support at Austin Motors

• Provided customer service and administrative support in a high-volume front desk environment
• Scheduled appointments, processed payments, and maintained records
• Assisted clients with intake forms and documentation
• Coordinated with external agencies and managed correspondence

– Sweetwater High School (2012)

– Southwestern College