Jennifer Welch

Compassionate and customer-focused professional with over 20 years of experience providing exceptional support through phone, live chat, email, and administrative services. Experienced helping customers resolve issues, answering questions, documenting interactions, and delivering outstanding service in fast-paced remote environments. Proven ability to build lasting customer relationships while maintaining professionalism, empathy, and attention to detail.

Co-Owner / Office Administrator - Glorious Mayhem Cleaning & Handyman, LLC

(2017-05)

• Serve as the primary customer contact through phone, email, text, and online messaging.
• Answer customer questions, explain services, coordinate appointments, and provide project updates.
• Resolve customer concerns with professionalism and empathy while maintaining long-term customer relationships.
• Maintain accurate customer records, invoices, and documentation using QuickBooks.
• Coordinate communication between customers, contractors, and vendors.
• Prepare reports and manage daily administrative operations using Microsoft Office and Google Workspace.

Quality Assurance Analyst / Team Lead / Technical Support Representative - TeleNetwork / OneSupport

(2010-06 - 2016-06)

• Delivered high-volume customer support through phone, live chat, and email.
• Assisted customers with account questions, technical troubleshooting, and product support.
• Took ownership of customer issues from first contact through resolution.
• Advanced into Team Lead, Trainer, and Quality Assurance Analyst positions based on performance.
• Reviewed customer interactions to improve service quality and customer satisfaction.
• Coached team members on communication, documentation, and customer care.
• Prepared reports and maintained detailed electronic customer records.

Customer Service Representative / Data Entry Clerk - God's World Communications

(2004-06 - 2010-06)

• Assisted customers by phone with account and product questions.
• Maintained customer records through accurate data entry.
• Supported office operations with administrative and customer service responsibilities.
• Delivered friendly, professional customer support.

High School Diploma - Charles D. Owen High School