Jennifer White

Versatile customer service specialist with over 20 years of experience across hospitality, banking, and travel industries. Demonstrated expertise in client relations, problem-solving, and multitasking through roles as a bank teller, restaurant owner, and travel agent. Recognized for building loyal client bases and efficiently managing complex travel and administrative tasks.

Customer Service Specialist - QVC Group - Remote

(2024-08)

I am a customer service specialist. I take incoming calls and handle all customer's needs including taking orders, refunds and exchanges, delivery issues. I get to "play in the gray" which involves coming up with creative solutions to help with problems and keeping the customer happy. This job definitely makes me a leader of self.

Part Owner - Anthony's Pizza - Mount Dora, FL

(2008-08 - 2024-06)

• Handled banking operations to ensure accurate financial transactions and records
• Prepared food and managed opening and closing procedures, maintaining high standards of cleanliness and efficiency
• Performed dishwashing, serving, and answered phones to support daily restaurant operations
• Took customer orders and provided delivery services, contributing to positive customer experiences

Travel Counselor - American Express Travel Company - Orlando, FL

(2013-05 - 2014-05)

• Arranged travel accommodations for groups, couples, executives, and special needs clients, ensuring tailored solutions
• Provided exemplary customer service to new and existing clients, building lasting relationships and securing new travel assignments
• Supervised payments via credit and debit cards, handling sensitive information with professionalism and discretion
• Developed a loyal clientele base by leveraging excellent listening and research skills and a keen understanding of travel budgets

Corporate Travel Agent - Trelleborg Automotive Services - South Haven, MI

(1998-11 - 2003-01)

• Resolved travel issues by proactively reaching out to airlines, hotels, rental car companies, and other service providers
• Managed administrative functions including billing, expense, and commission tracking to ensure accurate records
• Booked private jets and arranged car, greeter, and support services for VIP travelers, enhancing client satisfaction
• Provided essential information and paperwork to travelers, ensuring smooth travel experiences
• Booked all international and domestic travel for employees in the United States and Mexico, streamlining travel logistics

Travel Agent - Maritz Travel - Benton Harbor, MI

(1997-08 - 1998-11)

• Maintained a database of unused airline tickets and performed refunds and exchanges to optimize client value

High School Diploma - South Haven High School (1993-06)