Jenny Zou

Always Learning.

Insurance Intern at Wall Insurance Agency Processing policy changes and assisting with insurance applications • Processed policy change requests and ensured accuracy of updated immigration/income documentation.

• Assisted licensed agents with insurance applications through HealthSherpa and reviewed Marketplace eligibility results to provide tailored solutions across major insurance providers, including Ambetter, Oscar, Aetna, Cigna, UnitedHealthcare, Florida BlueCross, and Molina.
• Utilize Zoho Desk & Helpwise Universal Chatbox to track customer inquiries.
• Managed and organized customer documents using Dropbox, Google Drive, and ShareFile to maintain secure and accessible records.

Marketing

Intern at Les Femmes Social Club Developing marketing materials and optimizing content • Develop eye-catching graphics, social media posts, and promotional materials aligned with Les Femmes Social Club's branding to enhance digital presence.

• Research, write, and optimize blog content to drive traffic, improve SEO performance, and engage the target audience.

Marketing

Intern at 4Ever Young Anti-Aging Solutions Clinic & Medical Spa Creating promotional graphics and managing email marketing campaigns • Designed 25 types and a total of (78) promotional graphics in Canva that adheres to the brand specifications to increase the sales of products and services for patients on Facebook and Instagram (Social Media Marketing). (grand opening, co branded gym flyers, sample mailers, e-blasts, rack cards, go order form, gift certificate, brand info sheet, raffles, passport, etc) • Upload the media library, develop the template, and schedule the email blasts through the CRM software, AestheticNow, for 24 franchisee and corporate locations with an Open Rate between 26.6% - 61% and a Click Rate of 0.2% - 5.2% (Email Marketing).

Digital Marketing

Apprenticeship at Epitome Coaching and Consulting Content editing and social media scheduling • Content editing for 18 videos through Capcut & schedule posts through Buffer for LinkedIn, Facebook, X, and Instagram.

• Buffer currently has Total Audience of 6,545, with total impressions of 744 Increase of 7%, and total engagement of 175% increase in engagement.
• Schedule Emails through Mailchimp Restaurant Assistant Manager at Happy House Chinese Restaurant Inc. Managing daily operations and customer service • Updated the menu items and prices according to seasonal trends, customer preferences, and profitability.
• Oversaw daily operations including monitoring online orders and maintaining a clean environment.
• Provided exceptional customer service at the front desk (both phone or in-person) by greeting guests in a welcoming atmosphere and resolving customer complaints professionally.
• Processed all sales transactions at the cash register responsibly and packaged orders to uphold food quality standards in the kitchen.
• Maintained accurate bookkeeping, including sales reports (credit, food/non-food sales, and total sales) and audited financial statements each month.

Bachelor of Business Administration in Marketing with Minor in Digital Marketing & Operations Management – Florida Atlantic University