Jenny Bowen

Enterprise Agile Leader & Project Delivery Specialist with 20+ years managing complex, multi‑phase initiatives across healthcare, oil & gas, and enterprise IT. Built a strong project‑management foundation in the oil & gas sector, coordinating largescale, high‑risk projects requiring rigorous forecasting, budgeting, stakeholder alignment, and governance. Known for blending this PM discipline with advanced Agile and SAFe practices to deliver predictable, high‑quality outcomes in fast‑moving, regulated environments.

Experienced in hospital operations, EPIC/ERP readiness, ServiceNow workflows, and cross‑functional coordination that supports capital improvement, operational readiness, and enterprise‑level transformation.

IT Specialist, Scrum Master at Hilo Benioff Medical Center (2025-02 – Present)

• Delivered Agile and Scrum training sessions for professionals and teams, focusing on SAFe, Scrum, and Lean principles.
• Developed educational content and onboarding toolkits for Agile roles, including Scrum Master: First 30 Days.
• Mentored aspiring Scrum Masters and Product Owners through virtual workshops and one-on-one coaching.
• Contributed to Agile communities by sharing best practices and facilitating knowledge-sharing forums.
• Supported organizations in understanding Agile frameworks and preparing for SAFe adoption.
• Provide frontline technical support across clinical and administrative departments, resolving hardware, software, network, and access issues to maintain uninterrupted hospital operations.
• Install, configure, and maintain user workstations and peripheral equipment; serve as the first point of contact for troubleshooting and technical triage.
• Support EPIC enablement and technical readiness for deployments, including device configuration, access provisioning, go‑live support, optimization, and ongoing maintenance across clinical workflows.
• Supported EPIC enablement and technical readiness for deployment across clinical and administrative systems; ensured seamless device configuration, access provisioning, go-live support, optimization, and maintenance support.
• Utilized ServiceNow for incident, request, and change management, ensuring timely resolution of tickets and compliance with ITIL and organizational standards.

Agile & Scrum Educator / Community Contributor at Self-employed (2024-07 – Present)

• Deliver structured Agile and Scrum educational sessions for professionals and community learners, covering SAFe, Scrum, Lean principles, and foundational delivery concepts.
• Develop curriculum, onboarding toolkits, and self‑guided learning materials (including Scrum Master: First 30 Days) using project‑management discipline to plan scope, timelines, content sequencing, and quality standards.
• Mentor aspiring Scrum Masters and Product Owners through guided learning paths, helping them understand delivery roles, workflow expectations, and professional readiness.
• Contribute to Agile communities by sharing best practices, facilitating knowledge‑sharing forums, and supporting learners preparing for SAFe and Scrum certifications.
• Apply project‑management skills, planning, documentation, stakeholder communication, and continuous improvement, to maintain consistent delivery quality and learner engagement.

Senior Scrum Master at Programmers.io (2022-10 – 2024-06)

• Directed a full Agile transformation across four product modules and four delivery teams, improving reliability by 35% through structured planning, risk management, and cross‑team coordination.
• Oversaw three Scrum teams and one Kanban team, mentoring Product Managers and Scrum Masters to elevate Agile maturity, improve resource efficiency, and increase throughput by 35%. Applied project‑management discipline to align scope, schedules, dependencies, and resource allocation across the program.
• Conducted team‑ and program‑level assessments to identify dependencies, risks, and delivery bottlenecks, guiding the organization from incremental adoption to enterprise‑wide transformation.
• Established governance standards and optimized delivery flow using Azure DevOps, Program Kanban, Inspect & Adapt workshops, and PI Objectives consolidation to support predictable, scalable execution.
• Partnered cross‑functionally with engineering, UX, and solution architecture to align strategy with execution, coordinate milestones and manage risks and impediments across the value stream.
• Applied SAFe SPC training to diagnose why the program had stalled after eight months; identified missing pipelines, environment gaps, and workflow misalignment. Facilitated the end‑to‑end setup of Azure DevOps environments, CI/CD pipelines, and release readiness workflows, driving the initiative that finally moved the organization into production.
• Created and scaled a SharePoint‑based Agile onboarding and capability hub that functioned as a one‑stop, agentic learning ecosystem, including Agile foundations, role‑based onboarding, and a full first‑90‑day script for Scrum Masters, Product Owners, Product Managers, and delivery teams.
• Designed the hub to support self‑directed, autonomous learning, enabling teams to onboard, upskill, and resolve common challenges without external intervention.
• Recognized by leadership for the platform's impact and contracted to build a permanent internal training system for the agency, establishing a scalable foundation for Agile maturity and AI‑aligned delivery practices.