Jenny DeFranco

Seeking a front desk/reception position where I can utilize my extensive customer service, administrative, and organizational skills to provide a welcoming and efficient experience.

Phlebotomist/Reception - Greenwich Hospital, Outreach Lab, Wilton, CT - Wilton, CT

(2016-05 - 2025-10)

Mobile

• Answered multi line phone system
• Scheduled appointments
• Verified insurance and patient information
• Managed electronic medical records
• Provided exceptional customer service
• Consistently draw patients with one stick
• Order and stock supplies
• Capture ABN information on all Medicare patients
• Daily upkeep of blood draw area and entire office
• Transcribe lab test orders accurately and efficiently
• Centrifuge

Mobile Phlebotomist - US Lab, Middletown, CT - Middletown, CT

(2015-07 - 2017-11)

• Follow established phlebotomy procedures for obtaining blood samples from patients
• Ensure specimens are properly identified, in proper tube and accompanied by a completed requisition
• Complete written logs, time sheets, and other required records accurately
• Available on call answering pages within established guidelines
• Perform all duties in compliance with established safety and OSHA guidelines
• Communicate with patients with compassion, respect, dignity and privacy at all time

Medical Assistant, Temporary Employment - NEMC Endocrine Diabetes Specialists, Trumbull, CT - Trumbull, CT

(2014-11 - 2014-12)

No

• Confirmed and scheduled patient's appointments
• Answered phones
• Greet and register patients
• Utilized Vision EMR records
• Maintained medical records
• Call patient with positive results and instructions per doctor

Medical Receptionist - Brookside Pediatrics, Bridgeport, CT - Bridgeport, CT

(2014-02 - 2014-07)

• Provide professional and courteous service while managing the activities of a busy pediatric practice
• Answer busy phone lines and handle calls quickly and efficiently
• Checked in, scheduled and confirmed patient appointments, collected co-pays
• Maintained patients medical records, filing and faxing
• Process patient bills and payments

Phlebotomy Certification - Phlebotomy - Griffin Hospital's School of Allied Health, Derby, CT (2015-05)

Medical Assistant Program Diploma - Medical Assistant - Lincoln Technical Institute, Shelton, CT (2014-01)

Bachelor of Arts - English - Rosemont College, Rosemont, PA