Credentialing Manager at Twelve.ai (2026-01 – Present)
- Serve as subject matter expert in the design and development of the credentialing and payer enrollment module of Twelve's new dental practice management system that includes full support and tracking for RCM, Scheduling, Credentialing, and Payer Enrollment.
- Apply extensive multi-site credentialing experience to define workflows, data requirements, and best practices for the platform.
- Collaborate cross-functionally with product and engineer teams to ensure real-world credentialing operations are accurately reflected in the new PMS
Payer Enrollment Manager at MB2 Dental Solutions (2019-12 – 2025-12)
- Led credentialing operations for 800+ dental locations and affiliated providers across 46 states.
- Developed and implemented standardized training manuals for the Credentialing and Payer Enrollment team, Credentialing Integrations, and Denovos.
- Provided oversight and support for assigned staff (23), offices (800+), and providers (1800+), ensuring timely and accurate payer enrollment outcomes.
- Maintained consistent follow-up on all outstanding credentialing tasks.
- Built strong, collaborative relationships with office staff, providers, and internal departments.
- Audited upcoming partnerships to ensure payer participation alignment.
- Managed Tax ID and legal entity updates for partnerships and acquisitions.
- Processed EFT updates for all acquisitions and partnerships.
- Collaborated cross-functionally to ensure smooth onboarding and transitions.
DFW Billing Manager at Mint Dentistry (2017-03 – 2019-12)
- Managed 42 billing staff members across 39 locations in the DFW market.
- Oversaw billing procedures to ensure accuracy, efficiency, and compliance.
- Monitored write-offs to minimize revenue loss and improve collections.
- Coordinated daily AR deposits and resolved discrepancies with leadership.
- Supervised Assistant Billing Managers, including performance management, scheduling, and accountability.
- Established billing system access (EFT, NEA, EDS, payer portals) for new offices.
- Delivered ongoing training on systems, procedures, and protocols.
- Conducted daily audits and reported findings to the Director of Billing.
- Ensured all providers were credentialed and enrolled with in-network carriers prior to patient scheduling.
- Audited aging, adjustments, and claims reports to ensure timely follow-up and compliance.
Office Manager at Perla Dental (2015-01 – 2017-03)
- Managed daily operations and supervised a team of 22 staff members.
- Conducted performance evaluations and addressed productivity concerns.
- Oversaw scheduling, insurance verification, treatment planning, and presentations.
- Explained payment options (including CareCredit) and facilitated applications.
- Credentialed all new providers with in-network carriers.
- Maintained and updated master fee schedules per negotiated carrier rates.
- Coordinated continuing education (CE) requirements for providers and staff.
- Managed billing, collections, and reporting for a high-revenue practice.
- Enhanced patient satisfaction through strong conflict-resolution skills.
Lead Dental Assistant / Surgical Coordinator at Dr. Christopher B. Tran, DDS (2009-01 – 2015-01)
- Coordinated general dentistry and hospital-based surgical cases.
- Scheduled procedures at Medical City Arlington and Trinity Park Surgery Center.
- Managed insurance pre-determinations, claims, appeals, and payment processing.
- Coordinated medical and dental benefits with hospitals and surgery centers.
- Established referral relationships and treatment contracts with MHMR facilities.
- Collaborated with hospitals and surgery centers to align credentialing and authorization requirements.
Lead Dental Assistant at HomeTown Dental (2008-04 – 2009-01)
- Provided chairside assisting across Endo, Perio, Restorative, and Oral Surgery.
- Managed treatment planning, supplies ordering, equipment logs, and lab work.
- Scheduled and coordinated RDA staffing.
Dental Assistant at All Smiles Dental Center (2005-03 – 2008-03)
- Recorded patient vitals, took diagnostic x-rays, and assisted in procedures.
- Managed sterilization, treatment setup, and operatory readiness.
