Jenny Tolliver

Dedicated Peer Support Specialist and experienced Operations Manager with a proven track record of empathetic client advocacy, crisis de-escalation, and high-performing team leadership. Currently pursuing a Bachelor of Arts in Psychology with a strong personal foundation in recovery, bringing lived experience, integrity, and exceptional interpersonal skills to behavioral health and management settings. Skilled in recovery planning, active listening, and managing fast-paced operational environments while balancing rigorous academic and professional commitments.

Assistant Manager at Hooters (2023 – 2025)

• Promoted sequentially from Hostess to Waitress to Assistant Manager based on exceptional leadership, reliability, and customer engagement skills.
• Managed daily floor operations, shift scheduling, staff supervision, and conflict resolution in a high-volume hospitality environment.
• Maintained high standards for inventory control, cash management, quality assurance, and guest satisfaction.

Assistant Manager at Sonic Drive-In (2020 – 2023)

• Oversaw shift operations, inventory tracking, team productivity, and health/safety compliance.
• Trained and mentored new crew members in communication, speed of service, and conflict resolution techniques.
• Resolved customer concerns promptly while fostering a supportive and accountable team environment.

Peer Support Specialist at Kentucky Partnership (2015 – 2020)

• Provided direct peer support and recovery mentorship to individuals navigating behavioral health and substance use challenges.
• Assisted clients in formulating personalized recovery plans, setting achievable milestones, and developing healthy coping mechanisms.
• Advocated for client needs and facilitated seamless connections to community resources, housing support, and clinical services.
• Maintained confidential documentation, client progress tracking, and supportive communication while upholding professional ethics.

Bachelor of Arts in Psychology – University of Arizona Global Campus (UAGC) in my 1st year graduate in 2030.