Jenny Welch

Detail-oriented Billing & Insurance/Human Resources Manager 15+ years experience in dental/oral surgery billing, specializing in HIPAA compliance, insurance reimbursement, and CDT and oral surgery ICD-10/CPT coding. Committed to using analytical skills to improve revenue cycles.

Human Resources Manager at Maryland Center for Oral Surgery & Dental Implants (2025-10 – Present)

Responsible for recruitment, onboarding, new hire orientation, entering new employee information and pay changes into payroll system (Paychex), verifying x-ray licenses, providing guidance to managers on progressive disciplinary actions, interpreting policies for employees and managers, ensuring compliance with FMLA and ADA, Notarize documents and assist employees with submission of application for state x-ray licensure.

Billing and Insurance/Human Resources Manager at Maryland Center for Oral Surgery & Dental Implants (2020-08 – 2025-10)

Directed a team of 15 insurance, billing, and collection specialists. Provided team leadership and mentorship. Responsible for full Revenue Cycle Management including verification of dental benefits, claims submission, payment processing, balancing of accounts, appealing denied claims as needed, issuing statements, reviewing aged receivable reports, and issuing refunds to credit cards.

Collaborated with IT Department in perfecting software program (Insurance and Billing modules). Helped with recruitment efforts, interviewing applicants, onboarding, new hire orientation, counseled employees while documenting progressive disciplinary actions, interpreted policies for employees and supervisors, ensured compliance with FMLA. Notarized documents, as necessary.

Billing Supervisor at Maryland Center for Oral Surgery & Dental Implants (2018-07 – 2020-08)

Various Roles at Maryland Center for Oral Surgery & Dental Implants (2008-07 – 2018-07)

• Front Desk/Check-In – Greet patients, collect and process payments, confirm appointments, and explain fees, schedule patient appointments.
• Insurance – Verification of benefits for upcoming appointments, recalculation of fees, provide breakdown of coverage to patients.
• Front Desk/Check-Out – Create treatment plans and review fees with patients, discuss insurance coverage with patients, schedule appointments, enter charges and payments in patient ledgers, create doctor referral letters and balance daily transaction report.
• Claims – Created, reviewed, and sent both dental and medical claims. Coded claims using proper ICD10, CPT, and CDT coding standards. Responded to denied claims via appeal letters. Manually sent claims to secondary insurances with primary insurance documentation.
• Payment Processor – Obtained EOBs via insurance websites and incoming mail, accurately entered payment information and insurance adjustments, balanced patient accounts.
• Aged Receivable Reports – Reviewed reports and followed up with insurance companies and patients, generated statements for patients with account balances, contacted patients via phone and mail, negotiated payment arrangements with patients, referred accounts to collections when necessary.

Office Manager at High Point Christian Academy (2007-05 – 2008-05)

Processed new hire paperwork, conducted employment reference checks and background screenings. Maintained compliance with student health and employee education requirements. Received and processed tuition payments, prepared bank deposits and aided with payroll processing. Notarized official documents and kept records of students and staff. Assisted Director with activities related to the formal closure of the Academy.

Certification in HR/Compensation – Penn Foster (2004)

Certification in SHRM HR Essentials – Harford Community College (2026-03 – 2026-05)

Certification in Billing and Coding – AAOMS (2021)

Courses in Business, Accounting and Anatomy – CCBC

Diploma in General Studies – Dulaney High School