Jennyfer Centeno

Compassionate and dedicated healthcare professional with nearly 10 years of customer service experience and a strong background in patient care. Certified as a Nursing Assistant and trained in phlebotomy, CPR, and basic life support. Proven ability to deliver high-quality care with empathy, patience, and strong communication skills.

Seeking a Medical Assistant or Front Desk position where I can apply my clinical training and front-line service experience to support both patients and healthcare teams.

Patient Coordinator/MA at The Vascular Experts (2025-02 – Present)

• Coordinated patient appointments and referrals.
• Verified insurance eligibility and benefits.
• Managed patient intake and medical records.
• Assisted providers with patient flow.
• Educated patients on treatment plans and procedures.
• Maintained accurate documentation and ensured compliance with clinic policies.

PCA at SYNERGY HomeCare (2024-12 – Present)

• Assisting patients with daily living activities, promoting independence and wellbeing.
• Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
• Improved patient comfort by providing compassionate and attentive care.
• Developed strong relationships with patients' families to provide updates on progress and address concerns collaboratively.
• Provided emotional support to patients and families during difficult times, fostering trust and rapport.
• Facilitated meal planning, preparation, feeding assistance as needed.
• Prevented bedsores through regular repositioning and skin assessments of at-risk patients.

Cashier at Summer Street Deli (2019-02 – 2024-11)

• Greeted customers entering store and responded promptly to customer needs.
• Worked flexible schedule and extra shifts to meet business needs with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Helped customers complete purchases, locate items, and join reward programs.
• Assisted customers with returns, refunds and resolving transaction issues.
• Mentored new employees on cashier duties and best practices, improving overall staff performance.
• Adapted quickly to new technologies implemented at POS systems.

CNA at Carlton Chronic & Convalescent Hospital (2024-04 – 2024-08)

• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members.
• Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
• Provided emotional support for patients during challenging times, fostering a positive healing environment.

High School Diploma – Norwalk High School