Customer Care Advocate - Aflac / Instant Teams - CT
(2024-08 - 2026)
- Assist clients with health and paid leave benefits, including medical leave, by providing accurate information and guidance.
- Review customer information, document interactions, respond to inquiries, and help resolve claim-related concerns accurately and professionally.
- Use CRM-based workflows and customer support systems to maintain records, track inquiries, and support timely follow-up.
Customer Service Representative – Client Experience Specialist / Appointment Setter - Custom Decorators Inc. - Tualatin, OR
(2021-11 - 2023-03)
- Scheduled appointments for prospective buyers to meet designers for custom window treatments.
- Managed client appointments and scheduling to support efficient use of time and resources.
- Handled incoming calls in a fast-paced call center environment while maintaining professional and courteous service.
- Assisted customers with issues involving customized window treatments and worked toward timely resolutions.
Quality Assurance Inspector - Sun Star Inc. - Latrobe, PA
(2019-07 - 2021-10)
- Inspected medical products for defects and discrepancies and supported quality standards throughout manufacturing.
- Maintained measurement controls to promote accuracy and consistency in production processes.
- Followed regulatory guidelines and company policies and reported quality issues to management.
Housekeeper - SpringHill Suites by Marriott - Latrobe, PA
(2018-07 - 2019-06)
- Cleaned and prepared guest rooms while maintaining hotel cleanliness standards and supporting guest satisfaction.
Customer Service Representative - Telus International - Makati City, Philippines
- Handled customer inquiries using website and profile knowledge to provide accurate information and solutions.
- Managed high call volumes while maintaining professional, empathetic communication and service quality.
Technical & Customer Support Representative - Convergys - Makati City, Philippines
(2015 - 2016)
- Troubleshot and resolved customer issues involving internet services, modems, and electronic devices.
- Resolved customer tickets efficiently and used internet-service knowledge to answer questions and improve customer experience.
Part-Time Tutor - Hosanna Kiddie Learning Center - Lupao, Nueva Ecija, Philippines
(2014 - 2015)
- Provided individualized academic support based on students' learning needs and styles.
- Evaluated student progress, adapted teaching approaches, and communicated progress and concerns with parents.
Kindergarten Teacher - Hosanna Kiddie Learning Center - Lupao, Nueva Ecija, Philippines
(2014-06 - 2015-03)
- Created educational learning materials and facilitated interactive activities to support student participation and understanding.
- Assessed student progress and communicated learning outcomes and areas of concern with parents.
