Jeremiah Bullfrog

Hands-on technician with 20+ years at Best Buy/Geek Squad supporting PCs, TVs, home networks, smart-home systems, cameras, and security—both in store and in customers' homes. Experienced training new hires and coordinating between store teams and the field.

Earlier

Level 2 support work with HP, Microsoft, and Gateway. Available immediately for field service, smart-home, or IT support roles.

In-Store Technician, then In-Home Technician at Best Buy / Geek Squad (2004 – 2024-04)

• Diagnosed and repaired PCs, TVs, and home appliances for in-store and in-home customers.
• Installed and supported home networks, smart-home and automation systems, cameras, and security.
• Completed new-construction and retrofit projects that integrated theater, networking, and home systems.
• Trained new technicians and worked with store management to improve communication between the store and field teams.
• Delivered 20 years of direct customer work, explaining technical issues in plain language.

Email & Voice Support, Level 2 Technician, Shift Lead at Stream (2000 – 2002)

• Provided Level 1 and Level 2 email and phone support for HP, Microsoft, and Gateway.
• Helped build the HP computer-repair knowledge base and training materials for new hires.
• Promoted from Level 1 to Level 2 support and shift lead.

Earlier Customer Service Roles at Various (1999 – 2005)

• Walmart (Silver City, NM): stocked merchandise and helped customers load purchases.
• Used-car sales (Auburn, WA): customer-facing automotive sales.
• Check Into Cash (Tulsa, OK): processed loans and was responsible for register-to-safe cash handling and bank deposits.

High School Diploma – Silver High School (1999)