Jeremiah Burnett

Results-driven Project Manager with 7+ years of experience leading cross-functional teams across operations, IT, and analytics. Brings a defining edge in using data, KPI dashboards, and performance metrics to drive project decisions, optimize processes, and deliver measurable outcomes. Specializes in Agile and hybrid delivery frameworks, executive-level reporting, and AI-assisted workflow automation.

Proficient in Python, advanced Excel, and data dashboard tools that translate raw information into actionable strategy. Consistently delivers complex, multi-stakeholder initiatives on time and under budget through data-backed planning, structured risk management, and precise cross-functional execution.

Project Manager I - Wesco International - Atlanta, GA

(2025-11)

• Manage multiple concurrent technical and operational projects supporting modeling, analytics, and optimization workflows, maintaining real-time visibility into delivery progress through structured dashboards and status cadences.
• Produce executive-level reporting and performance dashboards for senior leadership, synthesizing project health, risk exposure, and strategic alignment data into actionable decision-support materials.
• Partner with product owners and business stakeholders to analyze and clarify requirements, define data-informed scope boundaries, and align delivery schedules to measurable business outcomes.
• Facilitate full Agile ceremony cadence — backlog refinement, sprint planning, daily stand-ups, and retrospectives — using sprint velocity metrics and burndown data to optimize team throughput.
• Identify, quantify, and track project risks, issues, and cross-team dependencies; develop data-driven remediation plans to protect delivery commitments and minimize scope variance.
• Establish communication frameworks and workflow visibility across IT, operations, and field teams, reducing coordination gaps and improving cross-functional delivery alignment.
• Lead change management activities for new tools, system updates, and process workflows, leveraging adoption metrics and stakeholder feedback data to guide rollout sequencing.
• Coordinate hypercare and post-launch support models, analyzing post-deployment performance data to validate product stability and drive rapid resolution of emerging issues.

Operations Manager - HC Elite Services - Englewood, CO

(2023-01 - 2025-11)

• Led cross-departmental project execution across operations, IT, analytics, and field teams, establishing governance frameworks and communication cadences that improved stakeholder alignment across multiple simultaneous high-priority initiatives.
• Analyzed system logs, KPIs, and operational performance data to surface bottlenecks, diagnose root causes, and develop targeted process improvements that reduced cycle time and increased delivery velocity.
• Developed and maintained SOPs, reporting templates, and documentation standards adopted across multiple teams, creating a consistent, data-validated foundation for execution and quality management.
• Managed stakeholder expectations through structured reporting, translating complex operational data into clear executive narratives that supported leadership decision-making on resource allocation and priority sequencing.
• Coordinated resource prioritization across constrained teams using capacity planning data and dependency mapping to sustain delivery velocity without sacrificing quality or scope integrity.
• Led change management and training initiatives for new systems and workflows, tracking adoption metrics to measure effectiveness and identify areas requiring additional support or process refinement.
• Designed and maintained performance dashboards providing real-time visibility into team output, project health, and operational KPIs, enabling proactive risk mitigation rather than reactive response.

Retail Sales Consultant / Tier 2 Mobile Technician - Xfinity - Aurora, CO

(2022 - 2023)

• Performed Tier 2 technical troubleshooting for mobile devices, network issues, and system updates, documenting recurring failure patterns to support structured process improvement in support workflows.
• Assisted with data validation and migration during system transitions, ensuring accuracy and integrity across customer and device records through systematic cross-referencing and quality checks.
• Generated performance and trend reports for leadership to support data-backed decisions on product strategy, technical issue prioritization, and support resource allocation.
• Contributed to continuous improvement initiatives by analyzing support workflow inefficiencies and recommending procedural changes that reduced resolution time and improved customer outcomes.

Jr. Operations Manager - HC Elite Services - Englewood, CO

(2019-06 - 2022-11)

• Supported project planning, scheduling, risk tracking, and documentation for operational and technical initiatives, ensuring milestone delivery through structured dependency management and proactive status reporting.
• Analyzed KPI dashboards and operational performance data to identify bottlenecks, recommend process improvements, and equip leadership with actionable insight for resource and priority decisions.
• Maintained performance dashboards and reporting templates that tracked team output, project health, and workforce KPIs, enabling data-driven performance management across the organization.
• Developed and coached high-performing teams using KPI-driven feedback frameworks and structured training programs, contributing to initiatives that generated a 25% increase in gross revenue in the first quarter post-onboarding.
• Coordinated stakeholder communication and milestone tracking across cross-functional teams, ensuring timely delivery of project commitments through structured accountability and transparent reporting.

High School Diploma - Smoky Hill High School (2015) Aurora, CO