Amazon AUS2 / Fulfillment Associate
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Coordinates production and shipping schedules and ensuring that they are within budgetary and time constraints
Confirming goods and/or merchandise information and ensuring that they match that of the work order
Examining merchandise for damage, flaws, and/or irregularities
Labeling and stockpiling merchandise according to size, shape, and type
Assist managers with monitoring work performance and handling warehouse issues.
Strategically organizes the movement of product totes for fulfillment associates to be able to pull appropriate customer order from the inventory
Works in a fast-pace environment to fulfill orders in a succinct manner to meet production quota
Served as a Process Guide to help train new associates on stations equipment and procedures required by the company
Able to move 70+ lbs with a tote tank across the facility
Amazon Floor Management Associate (AFM) with hands-on experience in supporting efficient warehouse operations on the robotics floor. Skilled in retrieving customer items accurately for robotic fulfillment, resolving pod and robotic drive crashes, and ensuring smooth workflow at pick and pack stations. Adept at assisting station associates with drive alignment and handling dropped products to maintain productivity and safety standards.
Proven ability to troubleshoot issues quickly and uphold operational excellence in a fast-paced, automated environment.
Trained and certified with FAST(Floor Assessment Safety Training) and UP(Universal Procedures) certifications (completed Jul 2,2025)
Dedicated and highly reliable IT support professional with hands-on experience in fast-paced, high-volume environments. Proven success in IT asset handling, warehouse operations, and customer-facing roles. Currently employed as a Floor Management Associate (AFM) at Amazon, where responsibilities include resolving robotic drive and pod malfunctions, managing item retrievals, and maintaining efficient operations at fulfillment stations.
Known for troubleshooting under pressure, providing frontline support to associates, and ensuring seamless coordination on the robotics floor.
Additional experience includes serving as an Office Assistant with Travis County, performing a range of clerical and IT-related data tasks in compliance with HIPAA. Over 7 years of total customer service experience across various industries, demonstrating a commitment to professionalism, adaptability, and teamwork.
IT asset handling and logistics
Hardware knowledge (PC builds, troubleshooting)
Microsoft 365, Adobe Photoshop, JavaScript, and C++
Process training, documentation, and mentorship
Safety-certified (FAST & UP) and recognized for leadership and performance excellence
Currently in the final year of a Bachelor of Science in Information Technology – Game Design at Liberty University, with expected graduation in May 2026. Actively completing final coursework including:
Previously studied Computer Science with a minor in Computer Engineering at Texas State University, gaining foundational knowledge in programming, systems architecture, and problem-solving before transferring to Liberty to specialize in game technology and IT systems.
