Jeremiah

Handle high-volume, multi-channel customer interactions in a fast-paced environment, assisting a diverse client base with orders, inquiries, and account-related concerns — building skills directly transferable to teller-window customer service. Achieve first-contact resolution by quickly and professionally addressing complaints and requests, maintaining a welcoming and trustworthy environment for all customers. Independently manage full store operations during solo shifts, including cash handling and till balancing — demonstrating composure, accountability, and sound judgment under pressure, key traits for a bank teller role.

Barista & Customer Service Associate at Cozy Tea Loft (2026-01 – Present)

• Handle high-volume, multi-channel customer interactions in a fast-paced environment, assisting a diverse client base with orders, inquiries, and account-related concerns — building skills directly transferable to teller-window customer service.
• Achieve first-contact resolution by quickly and professionally addressing complaints and requests, maintaining a welcoming and trustworthy environment for all customers.
• Independently manage full store operations during solo shifts, including cash handling and till balancing — demonstrating composure, accountability, and sound judgment under pressure, key traits for a bank teller role.
• Process cash and card transactions accurately and efficiently, coordinating workflow to meet quality, speed, and accuracy standards.

Cashier & Customer Service Representative at New York Cafe & Grill (2025-03 – 2025-12)

• Provided friendly, accurate service to a diverse customer base in a high-volume, cash-handling environment, resolving service issues quickly to ensure seamless operations.
• Interacted with customers from varied backgrounds with dignity, patience, and professionalism — essential for building trust at a bank teller window.
• Managed daily transaction accuracy and communicated clearly to anticipate and meet customer needs, reducing errors and discrepancies.

Library Aide — Student Assistant at John P. Stevens High School (2021-09 – 2025-06)

• Assisted students and staff daily with questions, requests, and resources, maintaining organized, accurate, and accessible service to all users.
• Managed cash transactions and administrative record-keeping with a high level of accuracy and attention to detail — foundational skills for handling deposits, withdrawals, and account documentation.

B.S. in Business Management – Middlesex University (2028-05)

– John P. Stevens High School (2025-06)