Retail Merchandiser at Scheels All Sports, Inc. (2025-06 – Present)
- Unload product from freight. Tag and price merchandise to be put out on the sales floor or in back stock
- Restock merchandise on sales floor and bring product to the floor for display
- Merchandise new product on the floor
- Assist customers and sales associates with retrieving and loading purchased product
- Maintain orderly appearance of personal work space and surrounding areas. General cleaning and organization around the store and back stock areas
Electronics Associate at ActionLink (2025-01 – 2025-05)
- Ensure the proper placement, assembly, maintenance, and troubleshooting of clients' product displays.
- Experience with Natural Insight, ALC website, LILO and Walmart Volt.
- Submits same-day digital surveys with feedback and pictures for each completed store visit.
- Ability to follow complex written instructions and display diagrams in teams and independently.
- Conducted regular store visits to assess visual merchandising standards across multiple locations
- Ensured compliance with safety regulations when setting up displays or handling merchandise
Receiver/Stocker at Container Store (2025-01 – 2025-05)
- Responsible for unloading and sorting truck shipment with a team of workers using palletjacks and manually sorting.
- Completed various stocking duties on showroom floor, including upstocking and filling of back stock in warehouse.
- Assisted customers with products and various questions on showroom floor.
Self Employed Owner/Operator at Kansas City Vending Corporation (2014-03 – 2024-12)
- Founded and operated a successful business for 10 years, overseeing all aspects of operations
- Maintained high levels of customer satisfaction through exceptional service delivery
- Served as the primary point of contact for all customer inquiries or concerns resolving issues promptly
- Successfully launched and operated a small business, overseeing all aspects of daily operations
- Managed vendor relationships, including contract negotiation and performance evaluation
Software Test Engineer at ZTE USA (2013-10 – 2014-03)
- Responsible for and serves as the expert for many functional areas of beta testing on new cellular products
- Performed functional, regression, integration, and system testing to identify defects and verify software functionality
- Contributed towards improving overall product quality by providing valuable feedback during requirement gathering sessions
Software Configuration Analyst at ScriptPro (2011-06 – 2013-10)
- Assisted in troubleshooting issues related to application deployments by analyzing relevant configuration data
- Collaborated with network administrators to ensure proper configuration of network devices and equipment
- Managed configuration baselines for hardware components, ensuring compatibility with approved software versions
- Collaborated with quality assurance teams to define test environments that accurately reflect production configurations
- Investigated and resolved discrepancies between documented configurations and actual system states
Technical Trainer at ScriptPro (2005-10 – 2011-06)
- Developed and delivered comprehensive training programs for new hires, ensuring a smooth onboarding process
- Conducted engaging and interactive training sessions on various topics including product knowledge and customer service
- Utilized a variety of instructional methods such as presentations, demonstrations, and hands-on activities to enhance learning experience
- Collaborated with subject matter experts to stay updated on industry trends and incorporate relevant information into training content
- Created online tutorials and video modules to supplement in-person training sessions
- Managed the scheduling logistics of training sessions, ensuring optimal attendance rates
Field Service Technician at ScriptPro (2002-11 – 2005-10)
- Diagnosed and resolved complex technical issues in a timely manner to minimize downtime for clients
- Provided exceptional customer service by effectively communicating with clients to understand their needs and address any concerns
- Trained new technicians on proper procedures for equipment installation, troubleshooting, and repair
- Maintained detailed records of all service calls, including work performed, parts used, and time spent on each job
- Responded promptly to emergency service requests during non-business hours to restore functionality and minimize disruption for clients
