Jeremy Gonzales

Detail-oriented operations and customer experience professional with experience supporting high-volume workflows, coordinating cross-functional teams, and resolving partner and customer issues in fast-paced environments. Skilled in documentation management, operational analysis, and identifying process improvements that enhance customer experience and operational efficiency. Experienced working with complex support requests, maintaining structured records, and translating operational insights into actionable improvements.

Global Partnership Coordinator at Riot Games (2024-05 – 2025-11)

• Coordinated operational support for internal teams and external partners while managing documentation, communications, and project workflows across multiple initiatives.
• Maintained structured records and documentation to ensure accuracy, transparency, and compliance with internal processes.
• Monitored incoming requests and support issues, prioritizing tasks to ensure timely resolution and minimal operational disruption.
• Collaborated with cross-functional teams to resolve partner questions, operational challenges, and process gaps.
• Identified workflow improvements that enhanced internal coordination and improved response times for partner support needs.
• Assisted with onboarding coordination and knowledge sharing to help partners navigate operational processes effectively.

Social Media & Partner Manager at CyberPowerPC (2017-06 – 2024-04)

• Managed high-volume partner and customer communications, resolving inquiries and coordinating support across internal teams.
• Maintained documentation and tracking systems for campaigns, partnerships, and operational requests to ensure accurate records.
• Coordinated logistics and communications across marketing, operations, and external creators to support campaign execution.
• Investigated and resolved customer and partner issues by collaborating with internal teams to identify root causes and solutions.
• Supported operational improvements by identifying recurring issues and recommending workflow adjustments to improve efficiency.
• Balanced multiple priorities in a fast-paced environment while maintaining strong attention to detail and customer experience standards.

Brand Ambassador at Swatch (2016-07 – 2017-06)

• Coordinated visual merchandising and in-store marketing which led to improved sales performance.
• Engaged clientele in the brand culture.
• Conducted and led marketing campaigns for new product launches.
• Collaborated with development teams to ensure designs were implemented accurately and efficiently.
• Supported the evolution of sales through digital advertising.

Tech Sales Associate at Best Buy (2013-10 – 2015-01)

• Conducted customer research and tested usability on hardware and systems to inform design decisions and improve user experience.
• Provided guidance for customer inquiries regarding desktops, laptops, and tablets.
• Informed customers on insurances and warranties to help acquire the correct one.

Diploma – Segerstrom High School (2012)