Team lead and Solar Contract Reviewer
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As an adept Contract Review Team Lead, I have a well-rounded skill set in Attention to Details and honed talents in Time Management, and Regulatory compliance, making me an ideal fit any review or operations position. Further, I am a recognized expert in communication and a communicative collaborator. My previous roles have strengthened my capabilities in critical thinking and observation, including a keen attention to detail and accuracy.
I am a valued team player, that looks to strengthen myself as well as those around me.
over that past several years, I have Initiated proactive, informative discussions with frontline agents to address inquiries and provide expert guidance. Conducted regular training sessions, enhancing team skills and boosting overall efficiency and service quality. Developed and streamlined workflows and processes to optimize team efficiency, resulting in improved response times and issue resolution.
Collaborated with the Customer Experience Supervisor in setting and meeting service-level agreements (SLAs) to meet and exceed customer expectation. I have also, assessed energy usage, for optimal solar design and promoted and sold solar panel energy systems.
I graduated from EcoTech with an Associates Applied Science for Solar Technology which is where I learned to install, size, design, and the operations of a Solar panel system.
