Co-Founder & Owner at A Kind Word LLC (2023-01 – Present)
- Copywriting and editing
- Customer service point of contact
- Administration and operations management, including website maintenance, bookkeeping, accounting, and contract administration
- Social media management
Community & Cultural Facilities Coordinator at Ryde Council (2016-12 – 2022-12)
Permanent role · Reporting to the Program Delivery Manager
- Facilities management and coordination of 27 publicly used facilities
- Management of the facilities booking system
- Lead customer service contact for the community facilities team
- Quarterly report writing and recommendations to the council's executive directors
- Management of vendors and contractors
- Coordination of vendor RFPs and review of proposals and submissions
Relocation Coordinator at Ryde Council (2016-03 – 2016-12)
Full-time 10-month contract · Reporting to the Program Delivery Manager
- Coordination of all logistics for the relocation of 400 staff members across three offices
- Evaluation of tenders
- Management of sub-contractors
- Contract administration
Facilities Coordinator at Brookfield Global Integrated Solutions — On-site at GlaxoSmithKline (2015-01 – 2016-01)
Full-time one-year contract · Reporting to the Facilities Manager
- Management of all sub-contractors on site
- Review and updating of all facilities-related SOPs
- Arranging preventative maintenance across the site (pest control, HVAC filtration, fire sprinklers, etc.)
- Soft services management
- Management of CAPEX works
- Processing of work orders and related purchase orders and invoices
- Ensuring all facilities works met yearly budgetary requirements
- Monitoring sub-contractor adherence to high-security and safety requirements while on site
- Regular correspondence with stakeholders and contractors
Project Administrator at Brookfield Global Integrated Solutions — NSW Police Force Project Management Team (2014-01 – 2015-01)
Permanent role · Reporting to the Property Development Manager
- Coordinating a portfolio of 1,400 NSW Police properties
- Managing workflow timesheets for a team of 30 project managers
- Document management using Aconex
- Creation of purchase orders and processing of vendor payment claims and invoices
- Regular correspondence with clients and contractors
- Vendor setup on internal system (Vision)
Fleet Coordinator at Procter & Gamble — Facilities Department, Jones Lang LaSalle (2013-04 – 2013-11)
Full-time 8-month contract · Reporting to the Regional Fleet Manager
- Managed a fleet of 160 vehicles across Australia and New Zealand
- First point of contact for all vehicle enquiries
- Coordinated vehicle maintenance and repairs
- Coordinated accident claims, fuel cards, toll processing, and infringements
- Arranged vehicle changeovers and reallocations
- Coordinated invoicing and cost allocation across the fleet management budget
People Mobility Analyst at Accenture (2012-05 – 2013-02)
Full-time 10-month contract · Reporting to the Service Delivery Manager
- Wrote and edited company documents relating to immigration policies
- Compiled and analyzed weekly reports on the status of inbound employee transfers
- Provided Accenture clients with detailed cost estimates for sourcing international consultants to Australia
- Led weekly conference calls with the People Mobility team in China
- Managed all relocation allowance claims for foreign transfers to Accenture Australia
- Worked with the Department of Immigration and Citizenship to ensure foreign employees acquired appropriate work visas
- Analyzed and determined the risk and reward of hiring potential Accenture employees
Administration & Facilities Management — Various Temporary Roles at Microsoft Australia — Facilities Department, Jones Lang LaSalle (2011-03 – 2012-05)
Reporting to the Facilities Manager, Australasia
- Managing incoming and outgoing mail
- Coordinating courier deliveries and pickups interstate and internationally
- Record keeping of contractor data
National Distribution Administrator at Unilever Australasia — National Distribution Team: Streets Ice Cream (2010-07 – 2011-02)
Full-time 8-month contract · Reporting to the National Distribution Manager
- Managing and allocating Streets Ice Cream freezers across Australia
- Point of contact for customer and distributor phone support
- Receiving and processing sales of Streets Ice Cream equipment
- Coding and processing of invoices using Omniflow software
- Database management
- Creating and maintaining customer profiles for Streets Ice Cream, Ben & Jerry's Ice Cream, and Lipton Iced Tea customers
