Experienced gaming and hospitality professional with more than 15 years of experience in casino operations, guest relations, and customer service
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Experienced gaming and hospitality professional with more than 15 years of experience in casino operations, guest relations, and customer service, including over eight years as a Casino Host. Proven ability to cultivate VIP relationships, coordinate successful promotions and events, increase guest loyalty, and deliver exceptional customer experiences. Recognized for professionalism, leadership, communication, and the ability to work collaboratively across multiple departments while maintaining compliance with gaming regulations.
Slot Attendant at SunRay Park & Casino (2026-02 – Present) • Provide outstanding guest service by assisting patrons with slot machine operations, payouts, and gaming inquiries.
• Process jackpots, hand pays, and machine fills accurately while following internal controls and gaming regulations.
• Respond quickly to machine malfunctions and coordinate with technicians to minimize downtime.
• Monitor gaming floor activity to ensure guest safety and regulatory compliance.
• Work closely with Security, Slot Technicians, Casino Hosts, and management to deliver an exceptional guest experience.
• Build positive relationships with guests that encourage repeat visitation and customer loyalty.
Host at Northern Edge Casino (2017-03 – 2025-12) • Built and maintained strong relationships with VIP and premium players, increasing guest loyalty and repeat business.
• Planned and coordinated VIP events, tournaments, promotions, and special functions.
• Monitored player activity to identify high-value guests and personalize services.
• Collaborated with Slot Operations, Table Games, Food & Beverage, Hotel, and Marketing departments to ensure exceptional guest experiences.
• Reactivated inactive players through personalized phone calls, emails, and direct outreach.
• Coordinated hotel accommodations, dining reservations, entertainment, and complimentary services for VIP guests.
• Trained and mentored new Casino Hosts on guest service standards and casino policies.
• Assisted in resolving guest concerns professionally while maintaining high customer satisfaction.
• Supported casino marketing initiatives that contributed to increased gaming revenue and guest retention.
Supervisor at The Home Depot (2012-06 – 2016-07) • Supervised daily retail operations and maintained high standards of customer service.
• Trained and mentored new associates on company procedures and customer engagement.
• Managed inventory, receiving, merchandising, and warehouse operations.
• Improved operational efficiency through inventory control and process improvements.
• Operated forklifts, pallet jacks, and warehouse equipment safely.
• Resolved customer concerns while maintaining a positive shopping experience. Slot Attendant at SunRay Park & Casino (2007-06 – 2011-07) • Assisted guests with slot machine operation, jackpots, payouts, and machine issues.
• Delivered exceptional customer service in a fast-paced casino environment.
• Maintained compliance with gaming regulations and casino policies.
• Collaborated with multiple departments to ensure smooth casino operations.
• Built positive guest relationships through professional and courteous service.frieght team and delivery Lowe's home improvements 06/2004- 05/2007 worked freight team overnight distributing merchandise to directed areas of sales floor. Worked with heavy equipment, forklifts, order pickers, and electric pallet jacks, operating the cardboard baler machine. In operations with this team for 6 months then moving to delivery team helping with appliances, lumber across the four corners area. Great connections with other coworkers, building great relationships with customers professional and courteous services.
Coursework in Progress in Marketing Management – San Juan College (2030-05)
High School Diploma – Farmington High School (2004-05)
