Remote Patient Engagement Specialist at Author Health (2025-08 – Present)
- Thrive on building trusting relationships quickly by communicating clearly and emphatically and making patients feel heard, comfortable, and safe
- Possess patience, cultural competency, a non-judgmental attitude, and the ability to adapt your communication style to meet a patient's individual needs, all while respecting the patient's autonomy and preference
- Built meaningful connections with patients and their caregivers over the phone - understanding where they are in their personal and healthcare journey, and connecting them with the appropriate resources within Author
- Conduct high-volume outreach over the phone to educate potential patients and caregivers on their health services needs and available benefits and help them schedule and attend recommended health care appointments
- Independently organize and prioritize your workload, and problem solve to meet monthly outreach and enrollment goals
- Utilize Author Health's CRM and electronic medical record to track outreach and document member consent and interaction notes accurately
- Work collaboratively with care teams to ensure a seamless transition from outreach to ongoing support
- Provide feedback on outreach strategies to improve and evolve our approach, ensuring that we remain patient-focused and effective
- Participate in virtual meetings and maintain motivation in a fully remote, dynamic work environment
- 10+ years of experience in customer service/sales, with cold outreach experience
- 10+ years of experience in healthcare outreach, community engagement, or related fields
- Strong ability to initiate conversations and build connections quickly, especially with individuals with vulnerable health care needs
- Experience in healthcare, social services, or mental health services, with an understanding of seniors' needs and challenges
- Proficiency in critical thinking, time management, and multitasking
- Able to work independently and able to meet weekly outreach goal successfully
- Basic proficiency in G-Suite, and video conferencing platforms
- Excitement for working in an innovative, fast-paced startup environment
- Adherence to HIPAA regulations and confidentiality
- Strong tech proficiency and comfort using technology in daily work
Remote Certified Medical Assistant at Author Health (2025-03 – 2025-08)
- Initiate virtual appointments with patients to collect health care information prior to the visit with MDs, Nurse Practitioners, and Licensed Clinical Social Workers. Health care information includes content such as personal and family history of behavioral health conditions, medication reconciliation, person-reported symptom rating scales, and similar items.
- Help to coordinate treatment with the patient, family, and the multidisciplinary care team, including contacting other health care providers, generating, and sharing medical records with appropriate consent, and similar tasks.
- Support staff to complete tasks such as vital sign collection, consent collection, recording, and scheduling of future appointments.
- Work as part of a multidisciplinary care team composed of psychiatrists, nurse practitioners, social workers, and Facilitated telehealth coordinators to provide high quality, virtual-first, coordinated care to patients with serious mental illness and substance use disorders.
- Ensure smooth patient and workflow within the department and assist the patient care team in implementing the medical plan of care.
- Ability to interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form.
- Process incoming and outgoing calls in an independent and professional manner using sound clinical judgment.
- Perform other duties as assigned or as they arise.
- Possess written and verbal communications skills to explain sensitive information clearly and professionally to diverse audiences, including non-medical patients, family, caregivers, and staff.
- Strong time management and organizational skills, including the ability to prioritize assignments and work within standardized operating procedures to achieve objectives and meet deadlines.
- Ability to understand medical/behavioral health/mental health terminology.
- Ability to write clear notes in a patient's chart and assist with constructing patient-centered care plans.
- Comfort with ambiguity and working in a new, fast-paced environment.
TB Medical Tech at Hidalgo County Health and Human Services (2023-05 – 2025-03)
- Conducted Tuberculosis (TB) intake and vital sign collection.
- Performed visual acuity and Ishihara screening.
- Administered Targeted Tuberculin Testing Screening.
- Managed employee PPD testing and screening logs.
- Executed disinfection protocols for isolation rooms.
- Ensured HIPAA-compliant closure of TB records.
- Delivered Directly Observed Therapy (DOT)/Directly Observed Preventative Therapy (DOPT) for TB treatment, ensuring medication adherence.
- Conducted assigned home visits, including transportation and out-of-county travel.
- Performed venipuncture in clinic or at home.
- Prepared laboratory slips, logged specimens, and prepared blood samples for transport, ensuring proper sputum collection/submission.
- Collected and returned PMD or Hospital X-rays.
- Performed assigned laboratory duties, including plasma separation.
- Maintained HIPAA/HB300 certification.
Clinic Aide at Hidalgo County Health and Human Services (2020-10 – 2023-05)
- Assisted practitioners/clinicians with physical examinations.
- Rescheduled lapsed physical appointments and dispatched memos.
- Contact clients to confirm physical examination dates.
- Prepared patient charts promptly.
- Sterilized instruments and patient rooms.
- Proficient with equipment and systems (M9 Ultra Clave, Hemo Point H2, Glucose Meter, Myinsight, Lab Orders via Quest Diagnostics, Immtrac, Open EMR Utilities).
- Prepared charts for RN review and closure.
- Created new/second-dose COVID-19 vaccine appointments and documented vaccinations on Immtrac.
- Contacted clients to schedule COVID-19 vaccine appointments.
- Assisted front desk with inquiries regarding HCHD programs and documentation.
- Maintained registration for Audiometric Equipment and Vision Screener certification in Texas.
Medical Tech II at Hidalgo County Health and Human Services (2020-06 – 2020-10)
- Collected COVID-19 PCR and Abbott specimens.
- Conducted Abbott Rapid Testing and documented results.
- Adhered to CDC guidelines for PPE donning/doffing.
- Maintained HIPAA/HB300 certification.
- Issued COVID-19 release letters per CDC guidelines.
- Managed COVID-19 data, employee testing schedules, and in-house test kit inventory.
- Created EMRs for COVID-19 clients and uploaded test results.
- Screened COVID-19 clients prior to testing.
- Obtained appropriate consent and court orders before testing.
- Disinfected PPE per CDC/HCHD guidelines.
- Create client records in Texas Health Trace for contact tracing and in EPI Portal.
Medical Assistant at Medical Assistant Industrial Health Works (2017-08 – 2019-07)
- Administered injections/vaccines and prepared medications.
- Managed incoming provider statements for insurance.
- Processed medical record intake for insurance benefits.
- Responsible for monthly patient count data (family/company).
- Demonstrated comprehensive medical terminology knowledge.
- Applied OSHA knowledge for quality assurance compliance.
- Maintained confidentiality and HIPAA compliance.
- Facilitated communication with external businesses, managed prescription refills with authorization, obtained pre-authorizations, coordinated home health referrals, and ensured accurate provider documentation.
- Managed Title 19 Forms, including pre-authorizations, and applied ICD-10 and CPT coding.
- Conducted initial patient intake interviews via Cerner and Practice Fusion EMR, including vital signs and triage.
- Proficient in Microsoft Word, Excel, Publisher, with accurate data entry.
- Competent in autoclaving lab withdrawals, including CBC and Lab Controls.
- Assisted with wound care and specimen collections.
- Knowledge of EKG procedures.
- Certified in DOT & NON-DOT Physical Exams, Vision, and Hearing examinations.
- Certified in DOT & NON-DOT Breath Alcohol Testing.
- Conducted rapid 5-panel and 10-panel drug screens.
- Managed all patient care correspondence (UHC, Molina, Cigna, BCBS, Ambetter).
- Responsible for all laboratory corrections, ensuring timely delivery of positive/STAT results.
- Proficient in Strep/Flu tests.
- Competent in PFT and RFT exams per OSHA.
Lead Medical Assistant at AAA Urgent Care Centers (2013-04 – 2016-10)
- Performed vital signs, injections, therapy, ultrasound, and EKG.
- Managed front desk operations, including Workers' Compensation pre-authorizations.
- Processed changes of treating physicians.
- Applied ICD-10 and CPT coding, and managed chart filing.
- Proficient in Microsoft Word, Excel, Publisher.
- Performed autoclaving procedures.
- Assisted with wound care.
- Conducted DOT & NON-DOT Physical Exams, Vision, and Hearing examinations.
- Conducted rapid 5-panel and 10-panel drug tests.
- Maintained BLS certification.
- Knowledge of Strep/Flu test procedures.
- Proficient in EMR, ECW, DPN, PFT, and RFT systems.
- Performed phlebotomy.
- Conducted insurance verification (UHC, Molina, Cigna, BCBS, Ambetter, Workers' Compensation).
